Small Commercial Asscociate Underwriter

National African-American Insurance Association (NAAIA); Phoenix (AZ); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a highly motivated underwriter to join their dynamic team in Phoenix. This role involves evaluating commercial risks, providing exceptional customer service, and ensuring compliance with underwriting guidelines. The ideal candidate will possess strong interpersonal and communication skills, along with a knack for negotiation and relationship building. This position not only offers the chance to work independently but also emphasizes teamwork in a supportive environment. If you're passionate about underwriting and eager to contribute to a thriving organization, this opportunity is perfect for you.

Qualifications

• Strong commercial casualty risk underwriting skills required.
• Ability to establish trust and effective working relationships.

Responsibilities

• Evaluate, accept, reject, or modify risks within underwriting guidelines.
• Provide superior customer experience via incoming telephone calls.

Skills

Commercial Casualty Risk Underwriting

Interpersonal Skills

Communication Skills

Negotiation Skills

Customer Service Skills

Self-Motivation

Teamwork

Education

Bachelor of Science or Bachelor of Arts degree

Tools

MS Word

MS Excel

Job description

We are looking for a candidate who is highly motivated to succeed and is results oriented. The lines of business included on the platform include but are not limited to: BOP, Commercial Auto, Workers Compensation, and Umbrella. The position underwrites new and renewal accounts submitted through the online platform.

Major Duties & Responsibilities:

• Evaluates, accepts, rejects, or modifies risks within established underwriting guidelines and authority. Complies with company policies, procedures & rating plans when evaluating and managing risk.
• Ability to sell and negotiate to achieve bottom line profitability for the Company.
• Provides primary communication and direction for all processing requirements including policy issuance instruction, endorsement requests, billing requirements, and audit review.
• Maintains service standards by timely response to broker requests and timely receipt of collateral and agreements in addition to meeting deadlines on submissions of quotations, certificates, and/or policies.
• Performs other duties as required to best serve customer, team, and management needs.
• Ability to maintain an exceptional phone presence even in difficult or complex situations.
• Provide superior customer experience via incoming telephone calls on Digital Concierge team.
• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate, and professional manner.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).

Requirements:

• Must possess a strong commercial casualty risk underwriting skill and competence with the ability to handle small risks.
• Strong interpersonal skills—ability to establish trust and effective working relationships with others—both external and internal customers.
• Strong communication skills, including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences.
• Ability to work in and promote a team-oriented environment.
• Ability to use company’s commercial rating and policy issuance systems and software programs (MS Word, Excel) needed to conduct daily business.
• Self-motivated; must be able to work independently and make logical decisions.
• Demonstrate initiative as evidenced by ability to organize and prioritize work.
• Travel required.
• College level degree—Bachelor of Science or Bachelor of Arts degree.

Desired Qualifications:

• Strong people and relationship skills.
• Proven business developer with entrepreneurial mindset.