Small Business Loan Workout Specialist

Digital Federal Credit Union; Marlborough (MA); Hybrid; USD 59,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

PTO & holidays

Employee lending product pricing

Job summary

Digital Federal Credit Union seeks a Small Business Loan Workout Specialist to manage a portfolio of delinquent and special asset small business loans, develop workout strategies, and maximize recovery while ensuring regulatory compliance.

The role requires strong financial analysis, negotiation, and communication skills, with emphasis on collateral coordination and legal coordination. Hybrid schedule, location options in MA or OR, and competitive compensation.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 2+ years in consumer, small business, or commercial lending and credit analysis.
• Knowledge of loan structures, borrower cash flow, and risk analysis.
• Negotiation, problem-solving, and decision-making skills.
• Regulatory requirements and SBA program awareness.
• Strong written and verbal communication; collaboration with stakeholders.
• Proficiency with spreadsheets and lending systems.

Responsibilities

• Manage portfolio of delinquent, classified, and special asset small business loans.
• Analyze borrower's financials, collateral, and repayment capacity.
• Negotiate and document loan modifications and forbearance.
• Coordinate collateral liquidations and asset recovery activities.
• Engage counsel, trustees, and agencies for recoveries and legal actions.
• Prepare credit memoranda, impairment analyses, and recovery plans.
• Maintain audit-ready loan files and regulatory compliance.
• Support audits, examinations, and special projects with timely analysis.

Skills

Lending experience

Credit analysis

Financial statement analysis

Negotiation

Regulatory knowledge

Communication

Documentation systems

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Excel

Loan servicing systems

Job description

Description

The Small Business Loan Workout Specialist is responsible for managing a portfolio of delinquent, criticized, classified, non-performing, and special asset small business loans. This role develops and executes workout and recovery strategies, conducts financial and collateral analysis, coordinates legal and recovery actions, and partners with internal and external stakeholders to maximize loan recovery while minimizing credit losses and ensuring regulatory compliance.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Manage a portfolio of criticized, classified, delinquent, non-performing, and SBA-guaranteed small business loans while maintaining appropriate risk ratings and portfolio monitoring practices.
• Analyze borrower financial statements, tax returns, cash flow, collateral values, and repayment capacity to assess risk and develop effective workout strategies.
• Negotiate and document loan modifications, restructures, extensions, payment arrangements, settlements, and forbearance agreements designed to maximize recovery and minimize loss exposure.
• Coordinate repossessions, collateral liquidations, vehicle remarketing activities, asset recovery efforts, and vendor relationships associated with problem loan resolution.
• Partner with legal counsel, trustees, collection agencies, and recovery specialists regarding bankruptcies, litigation, judgments, and collateral enforcement actions.
• Prepare comprehensive credit memoranda, action plans, impairment analyses, and recovery recommendations for management review and approval.
• Maintain complete, accurate, and audit-ready loan files while ensuring compliance with lending regulations, SBA requirements, credit union policies, and accounting guidance.
• Support audits, examinations, regulatory reviews, and special projects by providing timely documentation, analysis, and subject matter expertise.

Essential Skills:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent combination of education and experience.
• 2+ years of progressive experience in consumer, small business, commercial lending, credit analysis, collections, loan workouts, or special assets management.
• Demonstrated knowledge of loan structures, credit risk analysis, financial statement interpretation, and borrower cash flow analysis.
• Strong negotiation, problem-solving, and decision-making skills with the ability to develop practical workout and recovery solutions.
• Working knowledge of regulatory requirements, loan recovery processes, collateral liquidation practices, and SBA program requirements.
• Excellent written and verbal communication skills with the ability to effectively collaborate with members, attorneys, vendors, and internal stakeholders.
• Proficiency with spreadsheet applications, financial analysis tools, and loan servicing systems.
• Strong organizational skills with the ability to manage multiple priorities, maintain detailed documentation, and work independently.

Location:

Hillsboro, OR | Marlborough/Chelmsford, MA

Target Compensation:

$59,000 - $71,000

Schedule:

Monday - Friday | 8am-5pm (Hybrid)

Who We Are:

What makes First Tech different?

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.