Small Business Loan Collections Analyst

Northwest; Warren (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Northwest is seeking a Small Business Loan Collections Analyst in Warren, OH to collect past due SMB/SBA loans and protect Northwest assets. You will work with SMB/SBA teams to manage delinquency, modify where needed, and monitor collection progress while ensuring data integrity and regulatory compliance.

The role focuses on improving collections performance, maintaining accurate documentation, and advising on policies and procedures to minimize losses.

Qualifications

• High School Diploma or equivalent; college degree in business/finance/accounting preferred.
• 3–5 years of credit/collections experience.
• Strong problem solving and communication abilities.

Responsibilities

• Process loan modifications for loss mitigation as applicable.
• Develop proficiency with AS400, Signature, VQueue, and collections software.
• Identify and resolve lender/bank collection issues and negotiate payment arrangements.
• Prepare and analyze departmental reports and monitor delinquency and service standards.

Skills

Credit experience

Communication

Problem solving

Team collaboration

Education

High School Diploma or equivalent

College degree in business/finance/accounting

Tools

AS400

Signature

VQueue

Collections software

Job description

OH0713 NW Bancshares HQ, PA0736 Administration Center Job Description

Small Business Loan Collections Analyst

Small Business Loan Collections Analyst is responsible to collect past due accounts on all SMB/SBA commercial loans, while also controlling delinquency, protecting Northwest assets, mitigating bank losses and developing customer relations in order to secure.

Essential Functions

• Process loan modifications if applicable to Loss Mitigation Credit Group
• Develop use of AS400, Signature, VQueue, and collections software system
• Identify and resolve lender/bank collection issues
• Ensure appropriate modifications, extensions, and deferrals, and timely collection efforts
• Prepare and analyze departmental reports
• Meet departmental service standards
• Work with SMB/SBA Teams on delinquency and plans
• Review documentation for data integrity
• Analyze records of past due accounts
• Obtain voluntary payment of debt, and judgments and property reports
• Advise on related laws, regulations, policies and procedures
• Collect and negotiate appropriate payment agreements
• Monitor payment progress effectively
• Maximize methods of skip tracing/collections
• Mitigate losses to Northwest
• Verify collateral
• Remain flexible in time and tasks
• Make appropriate credit judgment decisions
• Pacify non cooperative customers
• Recommend improvements to procedures, fee generating alternatives, and service/delivery enhancements
• Analyze/investigate to resolve questionable payments or charges
• Attempt to outperform delinquency expectations in SMB/SBA Thresholds
• Minimize departmental nonpayroll costs
• Manage personal workload/workflow

Additional Essential Functions

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

What You Bring to the Team

• Complete special projects as necessary Safety and Health for those without supervisory duties
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

QUALIFICATIONS

Education

• High School Diploma or equivalent
• College degree in business/finance/accounting

Work Experience

• 3 - 5 years credit experience / administrative experience/collections

General Employee Knowledge, Skills, and Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

• Demonstrated skills in problem solving, communication, financial analysis
• Working knowledge of commercial loans

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.