Title & Other Asset Collector

LE001 Northwest Bank; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

Northwest Bank is seeking an Asset/Title & Other Asset Collector to manage past due accounts on title and other asset loans, control delinquency, protect assets, and mitigate losses while building customer relationships to secure payments.

The role requires use of Signature, Nautilus, and office software; you will develop repayment plans, coordinate actions with related offices, and ensure compliance with applicable laws and bank policies.

Qualifications

• High School Diploma or equivalent preferred.
• 3–5 years customer service/administrative experience preferred.
• Demonstrated skills in problem solving, communication and financial analysis.

Responsibilities

• Develop use of Signature and collection systems.
• Prepare loan modification and repayment plans.
• Coordinate collection efforts with offices and departments.
• Negotiate payment agreements and monitor progress.
• Ensure compliance with Northwest policies and federal/state regulations.

Skills

Problem solving

Communication

Financial analysis

Fair collections practices

Education

High School Diploma or equivalent

Tools

Signature

Nautilus

Microsoft Office

Job description

Job Description

OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0103 Titusville, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center The Title & Other Asset Collector is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions.

Essential Functions

Develop use of Signature, collection system, and Nautilus Develop use of phone software systems Identify and resolve Branch office collection issues Prepare loan modification and repayment plans Recommend accounts to repossession Recommend accounts for charge-off Prepare and analyze departmental reports Meet departmental service standards Coordinate collection efforts with offices Review documentation for data integrity Ensure appropriate modifications, extensions, renewals, deferrals, and reages Analyze delinquent account records Update records of past due accounts Attempt to obtain quality right party contact with borrower and co-borrower Attempt to obtain voluntary payment of debt Confirm location of vehicle and condition Advise on related laws, regulations, policies, and procedures Negotiate appropriate payment agreements Monitor payment progress effectively Maximize methods of skip tracing Identify and refer accounts requiring legal action Ensure timely collections efforts Assist borrowers with forced place insurance Mitigate losses to the Company Coordinate efforts with commercial collections (Loss Mitigation Department) Coordinate with acquisition coordinator to repossess titled asset Coordinate with recovery department for judgments as needed Coordinate with impound, law enforcement, and insurance companies as needed Coordinate with Bankruptcy Specialist Coordinate collections with Branch Offices Make appropriate credit judgment decisions Pacify non-cooperative customers Recommend improvements to procedures Recommend fee-generating alternatives Recommend service / delivery enhancements Analyze / investigate to resolve questionable payments or charges Attempt to out-perform delinquency expectations Minimize departmental non-payroll costs Manage personal workload/workflowEnsure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Comply with Company policy and procedure Comply with federal and state regulations

Qualifications

• High School Diploma or equivalent preferred 3 - 5 years customer service / administrative experience preferred demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.