Mortgage Collector

LE001 Northwest Bank; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

Northwest Bank is seeking a Mortgage Collector to manage past-due accounts on retail mortgage loans and control delinquency while protecting company assets. The role focuses on optimizing collections processes, coordinating with branches, and advising borrowers on alternatives to foreclosure.

The position requires experience in collections practices, strong communication skills, and the ability to work with various software systems.

Qualifications

• High School Diploma or equivalent.
• 3–5 years customer service/administrative experience preferred.
• Demonstrated skills in problem solving, communication, and financial analysis.

Responsibilities

• Develop use of collections software and systems.
• Identify and resolve branch office collection issues.
• Prepare loan modification or repayment plans and analyze reports.
• Negotiate payment agreements and monitor progress.

Skills

Problem solving

Communication

Financial analysis

Customer service

Education

High School Diploma

Tools

Nautilus system

Signature

Phone software

Job description

Locations

OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0103 Titusville, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

The Mortgage Collector is responsible for the collection of past due accounts on all retail mortgage loans. The Mortgage Controller is also responsible for controlling delinquency and protecting company assets while also developing customer relations in order to secure payments and advising borrower of alternatives to foreclosure options.

Essential Functions

• Develop use of Signature, collections software, Nautilus system, and phone software systems
• Identify and resolving Branch office collection issues
• Recommend accounts for foreclosure, short sale, or deed in lie, and charge offs.
• Prepare loan modification or repayment plans and analyzing departmental reports
• Meet departmental service standards
• Coordinate collection efforts with offices
• Review documentation for data integrity
• Prepare documentation for state credit agencies
• Ensure appropriate modifications, extensions, renewals, deferrals, and reages
• Analyze delinquent account records
• Update records of past due accounts
• Attempt to obtain quality right party contact with borrower and co-borrower, and voluntary payment of debt
• Obtain property reports, values, and title searches
• Review title searches and values and recommending for charge off if needed
• Advise on related laws, regulations, policies, and procedures
• Negotiate appropriate payment agreements
• Monitor payment progress effectively
• Maximize methods of skip tracing
• Identify and refer accounts requiring legal action
• Ensure timely collections efforts
• Inform borrower of all alternatives for foreclosure options
• Communicate with borrower during loss mitigation process
• Review property inspections and recommending for property preservation
• Ensure timely breach letters and collection process
• Mitigate losses to the Company
• Coordinate efforts with commercial collections (Loss Mitigation Department)
• Partner with Bankruptcy Specialist, the Bank's loss mitigation alternative to foreclosure staff, state agency for credit and financial assistance, office managers and branches, vendors and law enforcement agencies, and attorneys and legal entities
• Coordinate documentation for alternatives to foreclosure and referral to foreclosure
• Make appropriate credit judgment decisions
• Pacify non-cooperative customers
• Recommend improvements to procedures, fee-generating alternatives, and service / delivery enhancements
• Analyze / investigate to resolve questionable payments or charges
• Attempt to out-perform delinquency expectations
• Minimize departmental non-payroll costs
• Manage personal workload / workflowEnsure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Comply with Company policies and procedures, and federal and state regulations

Qualifications

High School Diploma or equivalent preferred 3 - 5 years customer service / administrative experience preferred demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices

Company Culture

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

At Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed.

And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives.

That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong.

Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way.

So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.