Small Business Commercial Lines Account Manager

Arthur J. Gallagher & Co. (AJG); Washington Depot (CT); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Tax-Advantaged Accounts (HSA, FSA)

Educational Expense Reimbursement

Paid Parental Leave

Digital Mental Health Services

Flexible Work Hours

Training Programs

Charitable Matching Gift Program

Job summary

Join a dynamic team at a forward-thinking company as a Small Business Commercial Account Manager. In this role, you'll lead the renewal process, ensuring exceptional client service and driving sales of additional services. Your ability to build strong relationships and mentor colleagues will be key to your success. With a commitment to diversity and inclusion, this organization values every team member and fosters a collaborative environment. If you are passionate about risk management and eager to make an impact, this is the perfect opportunity for you to thrive.

Qualifications

• 3+ years in client service or claims management with a Bachelor's degree.
• 8+ years in client service or claims management with a High School degree.

Responsibilities

• Lead renewal processes to deliver quality solutions to clients.
• Nurture client relationships and mentor team members.

Skills

Communication Skills

Adaptability

Problem-Solving

Client Relationship Management

Innovative Thinking

Education

Bachelor's Degree

High School Degree/GED

Tools

Microsoft Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking to add a Small Business Commercial Account Manager to our growing team who can deliver an exceptional client experience. Individuals successful in this role are passionate about building relationships, collaborate with the team to achieve goals, constantly seek improvement, and demonstrate the value Gallagher can provide.

How you'll make an impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within Gallagher systems.
• Use Gallagher's technology to improve your productivity and quality.

Skills for success:

• You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Adaptable and comfortable working in an environment that requires balancing multiple priorities in any given day.
• You actively seek to develop your professional skills and improve efficiency.
• You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve.
• A desire to learn Gallagher’s tools, systems, and shared resources.

About You

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
• OR-
• High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.