SLOTS FLOOR ATTENDANT

Ohkay Casino Hotel; Ohkay Owingeh (NM); On-site; USD 26,000 - 38,000; Full time

Job summary

Ohkay Casino Hotel on the Ohkay Owingeh reservation seeks a Slot/Floor Attendant to service players, pay hand-pay jackpots and perform minor machine repairs. You will respond to service lights, maintain a cash bank, and promote the player tracking program in a fast-paced casino environment.

Qualifications include a high school diploma or equivalent, basic math, cash handling experience, and computer literacy. Flexibility to work indoors and endure casino conditions is required.

Qualifications

• High School Diploma or equivalent required.
• Basic math skills and cash handling experience preferred.
• Must be computer literate and 21 years of age or older.
• Gaming industry experience is preferred.

Responsibilities

• Respond to slot service lights and calls to provide and execute functions.
• Pay hand-pay jackpots and service machines for players on the floor.
• Maintain cash bank daily from cage and record credits accurately.
• Provide change courteously and operate a 10-key calculator.
• Promote player tracking and casino promotions.
• Handle routine machine maintenance and assist with safety procedures.

Skills

Basic mathematics

Good oral communications

Cash handling experience

Computer literate

21+ years of age

Gaming industry experience

Education

High School Diploma or equivalent

Tools

10-key calculator

Job description

POSITION SUMMARY:A Slot/Floor Attendant is a key customer service provider on the casino floor. They service and build relationships with our players, pay hand-pay jackpots and perform minor repairs on slot machines at the Ohkay Casino.JOB REQUIREMENTS:Respond to Slot Machine Service lights and customer calls, to provide and/or execute the following functions:Provide Game play instruction/explanations.Verify and pay out customer any jackpots and required hand pays.Maintain individual cash bank daily from cage.Record all credits and figure correct amount toward customer.Provide change to customers in a courteous friendly manner.Responsible for basic maintenance of machines such as: paper jams and bill jamsUnderstands and promotes the player tracking program and other casino promotions.Resolve or direct customer complaints to supervisor on duty.Familiar with procedures relating to robbery, bomb threats and other life treating situations.Responsible for cancelled credits, short pays, money exchanges, and reconciliation of currency.Utilize basic math skills to figure credit amounts when jackpots are won.Ability to operate a 10-key calculatorMaintain good personal hygiene and a professional appearance at all timesAny and all duties and responsibilities as assigned by management.EDUCATION/EXPERIENCE:High School Graduate or equivalent.SKILLS:Must have knowledge of basic mathematics and good oral communications skills. Cash handling experience preferred. Must be computer literate. At least 21 years of age or older. Gaming industry experience is preferred.PHYSICAL/MENTAL DEMANDS:Ability to work in a fast-paced environment and exercise good judgment in evaluating situations and taking effective action. Communicate and present ideas effectively orally. While performing duties of this position, employee is required to stand and walk for extended periods, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds, assisted. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. Walking and standing 85% - 90 % of shift.EQUIPMENT TO BE USED:Computer, RadioWORKING CONDITIONS:All shifts spent working indoors. Must have the ability to work in a casino environment in the midst of noise, smoke and crowded situations.