Slots Attendant

Bally's Interactive; Town of Dover (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Bally's Dover is seeking a courteous slot attendant to walk the gaming floor, greet guests, assist with light service, and promote the Players Club to drive member enrollment.

You will resolve issues with slot machines and ticket information, maintain game integrity, handle jackpots up to $5,000, and follow Delaware State Lottery rules while delivering exceptional customer service.

Responsibilities

• Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally's Dover.
• Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a "card" to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.

Job description

Responsibilities:

• Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally's Dover.
• Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a "card" to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.
• Notifies management or Lead Ambassadors of customer's needs and requests; follows up to ensure customer's needs and requests have been addressed.
• Assists customers in all aspects of any slot- related or bill changer problems regardless of assigned section.
• Assists patrons with ticket information, its functions and benefits.
• Responsible for initiating and accurately key padding jackpot requests through the computer system.
• Responsible for processing taxable jackpots up to and including $5,000.
• Responsible for the security of keys and data system cards issued from check-in to check-out.
• Maintains the integrity of video lottery equipment and secures all company assets and property at all times.
• Responsible for keeping video lottery terminals in working order and reporting malfunctions for repairs.
• Responsible for a $1,000 bank needed to assist customers in breaking down large bills.
• Observes Delaware State Lottery regulations governing video lottery operations as well as company policies and procedures.
• Remains current on all events and marketing promotions taking place at Bally's Dover.
• Responds promptly to all telephone inquiries.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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