Slots Attendant

Bally’s Corporation; Dover (DE); On-site; USD 19,000 - 28,000; Full time

Job summary

Bally’s Corporation is seeking a customer-focused attendant in Dover to provide friendly service to patrons, handle cash transactions, and assist with slot-related needs. You will support the Players Club program and guide guests to achieve a smooth, enjoyable gaming experience.

The role emphasizes reliability, clear communication, and adherence to casino policies. Prior money handling and strong customer service are preferred; weekend and night shifts may be required.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills and money handling preferred.
• Ability to communicate clearly with guests and teammates.

Responsibilities

• Greet patrons and provide friendly, professional service.
• Promote Players Club enrollment and direct interested guests to the club.
• Address customer needs and escalate to management when necessary.
• Assist patrons with slot-related questions and ticket information.
• Handle cash and assist with jackpot-related procedures as required.

Skills

Customer service

Money handling

Communication

Punctuality

Attendance

Education

High school diploma or GED

Job description

• Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally’s Dover.
• Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a “card” to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.
• Notifies management or Lead Ambassadors of customer's needs and requests; follows up to ensure customer's needs and requests have been addressed.
• Assists customers in all aspects of any slot- related or bill changer problems regardless of assigned section.
• Assists patrons with ticket information, its functions and benefits.
• Responsible for initiating and accurately key padding jackpot requests through the computer system.
• Responsible for processing taxable jackpots up to and including $5,000.
• Responsible for the security of keys and data system cards issued from check-in to check-out.
• Maintains the integrity of video lottery equipment and secures all company assets and property at all times.
• Responsible for keeping video lottery terminals in working order and reporting malfunctions for repairs.
• Responsible for a $1,000 bank needed to assist customers in breaking down large bills.
• Observes Delaware State Lottery regulations governing video lottery operations as well as company policies and procedures.
• Remains current on all events and marketing promotions taking place at Bally’s Dover.
• Responds promptly to all telephone inquiries.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures

Responsibilities

• Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally’s Dover.
• Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a “card” to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.
• Notifies management or Lead Ambassadors of customer's needs and requests; follows up to ensure customer's needs and requests have been addressed.
• Assists customers in all aspects of any slot- related or bill changer problems regardless of assigned section.
• Assists patrons with ticket information, its functions and benefits.
• Responsible for initiating and accurately key padding jackpot requests through the computer system.
• Responsible for processing taxable jackpots up to and including $5,000.
• Responsible for the security of keys and data system cards issued from check-in to check-out.
• Maintains the integrity of video lottery equipment and secures all company assets and property at all times.
• Responsible for keeping video lottery terminals in working order and reporting malfunctions for repairs.
• Responsible for a $1,000 bank needed to assist customers in breaking down large bills.
• Observes Delaware State Lottery regulations governing video lottery operations as well as company policies and procedures.
• Remains current on all events and marketing promotions taking place at Bally’s Dover.
• Responds promptly to all telephone inquiries.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Requirements

Role requirements

• High school diploma, GED or equivalent experience required.
• Must possess excellent customer service skills. Prior customer service experience required.
• Previous money handling skills preferred.
• Must possess good communication skills
• Must be able to report to work on time as scheduled
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must present an overall professional appearance and report to work in appropriate attire
• Must be able to maintain knowledge of basic concepts and techniques.
• Must be able to speak, read and write English

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.