Slot Technician - Slot Operations

175 Hard Rock Bristol LLC; United States; On-site; USD 19,000 - 26,000; Full time

Job summary

175 Hard Rock Bristol LLC is seeking a Slot Technician I to diagnose and repair slot machines on the casino floor with minimal supervision, applying extensive knowledge of mechanical and electronic systems to keep gaming operations running smoothly.

You will perform preventative maintenance, repair electronics at the circuit board level, install and move machines, test currency validators, and assist with firmware upgrades and game conversions while maintaining safety and cleanliness.

Qualifications

• Must have high school diploma or equivalent.
• Must have good communications skills.
• Must have basic computer skills.
• Must have electronic background or minimum two-year experience in slot operations.
• Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

Responsibilities

• Analyze and respond to customer service related issues.
• Repair and maintenance of component level electronic circuitry in gaming devices.
• Install and remove gaming devices.
• Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines.
• Assists in game conversions and firmware upgrades.
• Investigates and verifies any ticket issues.
• Maintains inventory of supplies needed to perform job function.
• Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
• Performs the day to day repair and preventative maintenance of all slot machines.
• Perform other duties as deemed necessary by Management.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.

Skills

Electronic repair

Customer service

Diagnostics

Mechanical skills

Troubleshooting

Communication skills

Education

High school diploma or equivalent

Two+ years in Gaming Industry or slot ops

Tools

Slot machines

Circuit testing equipment

Firmware tools

Job description

POSITION SUMMARY:

The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

ESSENTIAL FUNCTIONS:

• The Slot Technician I will analyze and respond to a variety of customer service related issues.
• Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
• Responsible for the installation and removal of gaming devices.
• Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
• Assists in game conversions and firmware upgrades.
• Investigates and verifies any ticket issues.
• Maintains inventory of supplies needed to perform job function.
• Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
• Performs the day to day repair and preventative maintenance of all slot machines.
• Perform other duties as deemed necessary by Management.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.

NON-ESSENTIAL JOB FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Must have high school diploma or equivalent.
• Must have good communications skills.
• Must have basic computer skills.
• Must have electronic background or minimum two-year experience in slot operations.
• Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Team Leadership and motivational skills.
• Electronics at the circuit board level.
• Technical experience and training with slots.
• Electronic and computer programming.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.

This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Consistently communicate effectively with guests, as well as all levels of team members. Observe and direct actions of subordinates/trainees. Inspect and maintain areas for which responsible. Review and comprehend all necessary documentation. Use all machine test equipment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE:

$14 - $19/Hourly

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!