Slot Technician Reno

Insight Global; Carson City (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global in Reno, NV is seeking a Field Service Slot Technician to install, repair, and maintain gaming products across the assigned territory. The role involves frequent travel, physical activity, and on-site customer training to ensure best-in-class service.

Ideal candidates have at least 1 year as a field slot technician or 2 years in a slot-floor environment, can travel up to 75%, and are able to lift up to 100 lbs.

Qualifications

• At least 1 year as a field slot technician or 2 years in a slot-floor environment.
• Experience repairing, installing, and maintaining gaming products (slot machines).
• Ability to travel to support casino clients.
• Ability to lift up to 100 lbs and work in a casino environment.
• Proficiency with Microsoft Office products.
• Proven customer service skills.
• Strong communication with internal/external customers.
• Ability to pass intensive background checks and obtain gaming licenses.
• Experience handling expense reports and administrative tasks.
• Willingness to travel at least 75% (in-state and out-of-state).
• Active or Inactive Gaming License in multiple jurisdictions.

Responsibilities

• Install, repair, and maintain gaming products within the assigned territory.
• Handle service calls and preventive maintenance.
• Provide on-site training to customers and maintain service records.
• Ensure compliance with gaming regulations and assist with product rollouts.
• Support trade shows and new product installations.

Skills

Field experience

Repair & maintenance

Travel readiness

Lifting up to 100 lbs

MS Office

Customer service

Strong communication

Background check & gaming licenses

Expense reports

75% travel

Gaming license (active/inactive)

Job description

Job Description

Insight Global is looking for a Field Service Slot Technician to join our client’s team in Reno, NV. The Field Service Technician is responsible for the installation, repair, and maintenance of gaming products within their assigned territory. This includes handling service calls, performing preventive maintenance, and participating in major product installations and conversions. The role involves frequent travel and physical activity, such as lifting and moving equipment. An ideal candidate will have at least 1 year of field slot technician experience, or at least 2 years of working within a slot floor environment, specifically servicing slot machines. Technicians also provide on-site training to customers, maintain accurate service records, and ensure compliance with gaming regulations. Additionally, they support trade shows, new product rollouts, and provide exceptional customer service to enhance our client's reputation in the industry. Once onboarded, the team provides a training course to get up to speed on company specific equipment and specifications in Las Vegas, NV.

Skills and Requirements

• Minimum of 1 year experience as a field slot technician, or 2 years of experience working within a slot floor environment
• Proficiency in repairing, installing, and maintaining gaming products, including slot machines
• Ability to travel in and out of state to support various casino clients
• Ability to lift and move up to 100 Ibs as well as work in a casino environment
• Intermediate understanding and usage of Microsoft Office products
• Proven customer service capabilities to interact with customers and clients independently
• Strong communication skills to interact with both internal and external customers
• Ability to pass an intensive background check and obtain gaming licenses in multiple jurisdictions
• Experience doing expense reports and administrative tasks
• Ability and willingness to travel at least 75%, including frequent in-state and out-of-state travel to support casino clients
• Active or Inactive Gaming License in various jurisdictions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].