Slot Technician III

Caesars Entertainment; Pompano Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment is looking for a dedicated Slot Technician in Pompano Beach. This position requires handling repairs, maintaining machines, and engaging with customers to ensure a positive casino experience.

The ideal candidate will have at least five years of experience with slot machines and be proficient in electrical maintenance. Flexibility in work hours, including nights and weekends, is necessary for this full-time role. An electronic degree is preferred but equivalent experience is acceptable.

Qualifications

• Must be 21 years of age or older.
• Minimum of five years of slot experience required.
• Able to obtain a 1055 gaming license.

Responsibilities

• Deal with high-volume customer interactions.
• Perform slot machine verification and audits.
• Repair and maintain electrical and mechanical devices.

Skills

Electrical maintenance

Slot machine repair

Customer service

Ability to lift 75 pounds

Proficient in English

Education

High school diploma or GED

Two-year Electronic Degree

Tools

Slot accounting system

Job description

Job Summary

• Deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
• Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor.
• Assist in loading and unloading of slot machines and signs during deliveries to and removals from property.
• Perform slot machine verification, audits and tests as needed.
• Responsible for ensuring that all slot machines are up and running during the course of your shift.
• Carries out assigned projects and work assignments as set by Slot Management. Ensures work assignments are completed in a professional and timely fashion.
• Perform all types of diagnostics and repairs to correct mechanical, electrical and electronic failures to the component level.
• Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance.
• Ability to act independently while drawing conclusions from written, computer generated materials or company received directives.
• Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines.
• Review audit reports to ensure machines and system are functioning properly and correct any issues which arise in the process. Review and maintain floor performance databases and reports to improve understanding of overall impact and provide input to management.
• Circulate casino floor, watching for machines in need of repair. Check machine problem logs for any items in need of repair.
• Must be willing to go to any training as designated by management.
• Must be willing and have the ability to learn the technical aspects of the job.
• Responsible for handling all install and conversion projects, initial set-up and check out of slot machines and signage.
• Review work orders, manual, schematic diagrams and instructions to determine the tasks to be performed and the tools, parts, equipment and resources required to complete the projects.
• Responsible for Performing full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project. Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools, soldering and electronic testing equipment.
• Maintain proper documentation on department gaming repair logs, in order to comply with state or internal regulations.
• Maintain proper gaming logs in order to comply with state or internal regulations.
• Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
• Adhere to regulatory, departmental and company policies in an ethical manner, and encourage other
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a clean environment both on and off the Casino Floor.
• Perform other duties as assigned or reasonably requested by any member of management.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

What You Will Need

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• A high school diploma or GED equivalent.
• Two-year Electronic Degree is preferred or equivalent experience in electrical maintenance.
• Minimum of five years slot experience is required.

How You Will Create the Extraordinary

• Ability to push and pull up to 200 pounds
• Ability to lift and carry objects up to 75 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

Job Info

• Job Identification 85301
• Job Category Casino
• Job Schedule Full time
• Locations Harrah's Pompano Beach (On-site)

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.