Slot Operations Shift Supervisor

Caesars Entertainment; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Caesars Entertainment in Maryland is seeking a Slot Supervisor to oversee slot technicians and support staff, ensuring quality service and regulatory compliance. You will coordinate scheduling, training, and project planning for slot floor operations.

The role emphasizes leadership, operational excellence and strong guest service to resolve disputes and enhance security and asset protection.

Qualifications

• Associate degree or 3-5 years equivalent training/experience required.
• Strong interpersonal, coaching and leadership skills.
• Strong gaming, managerial, administrative, and financial acumen.
• 4–6 years experience in Slot Performance or Operations.
• Ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.

Responsibilities

• Supervises staff performance per department procedures, game security, customer service and compliance with Maryland Lottery Commission regulations.
• Schedules, evaluates, disciplines and trains slot technicians.
• Assists Slot Performance Manager in planning slot projects and process improvements.
• Trains slot repair personnel on all types of slots and gaming equipment.
• Oversees work assignments and ensures completion as requested.
• Produces evaluations to resolve guest disputes and ensure regulatory compliance.
• Manages keys, locks, parts distribution, inventory, tools and equipment.
• Collaborates with other departments or contractors to complete requested work.

Skills

Interpersonal skills

Coaching

Leadership

Education

Associate degree or equivalent

Job description

WE ARE CAESARSAt Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Job Summary

Essential Job Functions including the following but other duties may be assigned:

Supervises staff performance as pertains to department procedures, game security, customer service and compliance with Maryland Lottery Commission regulations.

Performs scheduling, evaluations, discipline and training of slot technical personnel.

Assists Slot Performance Manager in planning slot projects and provides suggestions and recommendations for improvements with processes and procedures.

Trains slot repair personnel on all types of slots and gaming equipment, reviewing all documents to ensure accuracy.

Schedules and oversee work assignments. Assists with work assignments when needed.

Produces technical machine operation evaluations in resolving customer disputes and regulation compliance.

Supervises the control of keys and locks necessary to maintain the integrity and security of company assets.

Responsible for control of parts distribution, inventory, tools and equipment.

Works with other departments or outside contractors when services are required by the department and to ensure the work is being completed as requested.

Reviews all paperwork completed by slot technician staff to ensure accuracy.

Observes slot floor operation and evaluates slot technicians'' performance.

Provides legendary guest service to resolve guest complaints and disputes.

Responsible for promoting all department and property guest service initiatives.

What You Will Need

• Associate degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• Must possess strong interpersonal, coaching and leadership skills.
• Strong gaming, managerial, administrative, and financial acumen skills.
• 4 to 6 years experience in Slot Performance or Operations.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.

Physical, Mental and Environmental Demands:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (8-12 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts and/or guest disputes.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways, elevator, or escalator.
• Must be able to lift and carry up to 75 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary tools and office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

As a part of Caesars Entertainments employment process, job offers will be contingent upon successful completion of pre-employment drug testing, background checks, and applicable Maryland Lottery Commission licensing requirements.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.