Slot Technical Manager - Full Time

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Gulf Coast (Mississippi) is seeking a Slot Technical Manager to oversee all aspects of slot machine operations on the casino floor. You will supervise the Slot Tech staff, plan schedules, and coordinate maintenance, repair, and game installation projects to maximize uptime and guest satisfaction.

The role includes budget involvement, adherence to controls, and collaboration with IT, Compliance, Surveillance, and vendors to resolve gaming technology issues.

Responsibilities

• Supervise and manage staff in the Slot Tech department.
• Create effective and efficient schedules, while maintaining labor costs and staffing objectives.
• Oversee maintenance and repair of slot machines and related systems to ensure reliability.
• Assist with budgeting, cost control, and reporting for the department.

Job description

WE’R CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

• Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for management and oversight of all aspects of the administration of the Slot Technical Department including slot maintenance, repair, modifications, moves, technical systems, equipment and hardware. Assists with managing slot performance property support activities inclusive of planning, procurement, installation implementation, and ongoing support for all slot systems located at the property.
• Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for oversight of electronic gaming device activities for adherence to established procedures.
• Responsible for the administration, maintenance, and integrity of all slot management systems, player tracking systems, progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology infrastructure.
• Responsible for all material inventory and ensures accurate par levels are maintained.
• Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.
• Maintains accountability for all gaming assets, parts inventory, tools, test equipment, and technology resources assigned to the department. Establishes inventory controls and conducts periodic audits to ensure accuracy and accountability.
• Responsible for layouts to installations of slot machines.
• Responsible for planning, coordinating, and executing gaming floor projects including new game installations, expansions, relocations, conversions, lease returns, product trials, and capital improvement initiatives.
• Manages and directs preventative maintenance of slot machines.
• Responsible for troubleshooting and repair of machine malfunctions and player tracking system problems. Review correspondence needed to move, convert, or install slot related equipment.
• Responsible for troubleshooting and repair of progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology platforms.
• Responsible for the repair, maintenance and performance of all slots and related gaming equipment.
• Responsible for oversight of progressive gaming systems, including progressive installations, transfers, removals, resets, reconciliations, meter verification, and related regulatory documentation.
• Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations of the Slot Technical department.
• Make recommendations concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position.
• Assists with the plan and submission for movements and conversions of slot machines, based on analysis of gaming floor.
• Assists Boomtown Casino Biloxi as needed.
• Assists with the creation of reports and data review to make recommendations regarding floor mix of slot machines, hold adjustments, and new game availability in order to consistently maximize the profitability of the slot floor.
• Assists with reviewing reports on slot machine analysis and makes appropriate recommendations to maximize profitability of respective machines.
• Reviews slot performance, machine reliability, downtime, utilization, and maintenance trends and makes recommendations to maximize profitability and operational efficiency.
• Prepares slot reports by collecting, formatting, analyzing, and explaining information.
• Develops and maintains operational reporting, performance dashboards, and key performance indicators related to Slot Technical operations.
• Prepares ad-hoc reporting for Slots operations.
• Serves as the primary contact for gaming manufacturers, service providers, and technology vendors regarding equipment performance, maintenance, warranty issues, service support, and gaming technology initiatives.
• Participates in the evaluation, testing, implementation, and support of new gaming technologies, cashless gaming solutions, and operational enhancements.
• Ensures all policies, procedures and practices are consistently followed and comply with internal controls, cybersecurity standards, approved software requirements, and regulatory requirements.
• Maintains awareness of approved software versions, manufacturer updates, vendor‑issued Customer Notifications (CNs), technical bulletins, and compliance directives. Ensures required actions are completed, documented, and communicated appropriately.
• Plans and submits for movements and conversions of slot machines, based on analysis of gaming floor. Gains applicable approvals prior to taking action.
• Leads and directs the development, execution and measurement of departmental service standards for the Slot Technical team.
• Coordinates with Information Technology, Compliance, Surveillance, Revenue Audit, and vendors to troubleshoot and resolve gaming technology issues affecting operations.
• Supports regulatory audits, internal audits, compliance reviews, and operational assessments. Maintains documentation supporting slot movements, conversions, installations, removals, software changes, progressive changes, and regulatory submissions.
• Ens