Slot Technical Manager

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ, seeks a capable manager to oversee three shifts of technical staff on the casino floor. You will ensure high machine uptime, handle maintenance and audits, and drive departmental goals while providing excellent guest service.

The ideal candidate will have five years of management experience, strong interpersonal skills, and proficiency with the Microsoft Office Suite.

Qualifications

• Minimum five years of management experience.
• Ability to multi-task and be a self-starter.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite.
• Ability to lift or move up to 25 pounds.
• Pre-employment drug test and background check required.
• Work in a smoking environment.
• Knowledge of the GILA WAY: Greet, Interact, Listen, Appreciate.
• Excellent guest service and telephone etiquette.
• Ability to establish relationships and work with others.
• Strong written and oral communication skills.
• Knowledge of enterprise policies, regulations, and technical rules.

Responsibilities

• Manage day-to-day operations for three shifts of technical staff.
• Oversee maintenance, inventory, and repairs of slot machines on the casino floor.
• Ensure adherence to enterprise policies, inspections, certifications, and audits; support departmental goals.

Skills

Management experience

Interpersonal skills

Multi-tasking

Guest service

Telephone etiquette

Self-starter

Team coordination

Tools

Microsoft Office Suite

Job description

Salary: Depending On Experience (DOE)

This position is responsible for providing excellent guest service to guests who are playing slot machines by running change, answering questions, explaining games and resolving issues by personally performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities :

• This position provides the day-to-day management of three shifts of technical personnel including adherence to all enterprise policy and procedures, ensuring high machine up time, successful inspections, certifications and audits, execution of departmental goals and objectives and administrative duties.
• Oversees the maintenance, inventory, and repairs of the slot machines as well as other technical responsibilities on the casino floor.

Skills/ Requirements

• Five years of management or related experience
• Ability to multi-task, complete tasks, and be a self-starter Ability to establish and maintain effective working relationships
• Possess strong interpersonal and communication skills
• Possess computers skills with knowledge of Microsoft Office Suite
• Ability to frequently lift or move up to 25 pounds
• Must pass a pre-employment drug/alcohol test and pass a full background check to be certified/license prior to employment.
• Must be able to work in a smoking environment and agree to maintain a Drug-Free Workplace as a condition of employment.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.