SLOT TECHNICIAN

Ohkay Casino; Ohkay Owingeh (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

Ohkay Casino is seeking a Slot Technician to repair and monitor slot machines, ensuring games stay operational and guests have a smooth experience.

You will handle bill jams, tilts, jackpots and online player tracking issues while following casino policies and gaming regulations. This role requires teamwork, precise maintenance, and strong communication to support guest satisfaction.

Qualifications

• Knowledge of customer service principles, techniques and standards.
• Strong numerical ability and math skills.
• Ability to identify and resolve issues proactively.
• Must obtain and maintain the required OOGC license.
• Must be a U.S. citizen or eligible to work in the U.S.

Responsibilities

• Repair and monitor slot machines to ensure operability.
• Resolve guest and associate issues such as bill jams, tilts, and jackpots.
• Maintain cleanliness and upkeep of slot machines and carts.
• Perform slot machine payouts and jackpots.
• Maintain compliance with Federal, State and local gaming regulations and security procedures.
• Collaborate with team members and management to deliver guest service.

Skills

Customer service

Oral & written communication

Team collaboration

Attention to detail

Education

Math skills

US work authorization

OOGC license eligibility

Tools

Corded & cordless drills

Socket wrenches

Soldering iron

Multimeter

Stand jack

Job description

Job DetailsJob Location: 340 HWY 68 - SAN JUAN PUEBLO, NM 87566Position Type: Full TimeJob Shift: Any

SUMMARY

The Slot Technician promotes positive customer experience by repairing and monitoring the performance of the slot machines to ensure the games are operational. Assist guests and associates in resolving immediate problems such as bill jams, tilts, jackpots, player tracking on-line problems, and replace parts in a prompt and courteous manner and according to established policies, procedures, regulations, and ordinances.

ESSENTIAL DUTIES, RESPONSIBILITIES, and TASKS

include the following and are to be performed within the company’s policies and procedures. Additional duties may be assigned.

• Responsible for upkeep of all slot machines (i.e., maintenance and cleaning)
• Responsible for manuals, and upkeep of took carts needed to perform job.
• Keeping abreast of all new repair methods and training available.
• Maintain good record filing systems of maintenance performed on machines.
• Performing machine payouts and jackpots.
• Responsible for Gaming Devise Machine Entry Authorization Log, Gaming Device Access key, Gaming Device Drop Key (escorted by Security Officer from the time key is issued until the time the key is returned), Gaming Device Bill Validator Key (Escorted by Security Officer from the time key is issued until the time the key is returned).
• Perform slot machine setup/configuration as required.
• Required to utilize installation check list for new machine install and changes.
• Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivery of exceptional guest service to all internal and external guests.
• Maintain confidentiality of guest and member information and pertinent casino data.
• Always maintain good personal hygiene and a professional appearance.
• Compliance with punctuality and attendance policies required.
• Working independently and in a team-oriented, collaborative environment.
• Ability to successfully interact with all levels of team members and management.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Must have good applicable math skills.
• Must exercise good judgment.
• Must be proactive in identifying and resolving all issues
• Must be able to obtain and maintain the required OOGC License.
• Must be a US citizen or provide documentation to work in the US.

SKILLS

• Knowledge and implementation of customer service principles, techniques, systems, and standards.
• Excellent oral and written communications skills.
• Ability to foster a cooperative work environment.
• Ability to communicate clearly and effectively.

EQUIPMENT

• Corded and cordless drills.
• Socket wrenches.
• Soldering iron.
• Stand jack.
• Multi-meter.
• Small hand tools.
• Other miscellaneous hand tools and devices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to stand and walk for prolonged periods of time, may occasionally be required to stoop, kneel, stretch, bend, and lift, up to 25 pounds. May be required to lift over 25 pounds on occasion.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is an environmentally controlled office environment. Evening and/or weekend hours may be necessary depending on business requirements, imposed deadlines and workload.