Slot Lead Technician (Internal Applicants Only)

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 34,000 - 48,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA is seeking a Slot Department Supervisor to lead technical staff and support the slot floor operation. You will assist the Slot Manager with performance feedback, project coordination, and system upgrades, ensuring safety and efficiency in a fast-paced gaming environment.

The role requires strong guest service skills, team leadership, and familiarity with Windows/MS Office, plus ability to work nights, weekends, and holidays as needed.

Qualifications

• Requires guest service orientation and strong verbal/written communication.
• Ability to multi-task in a challenging environment with discretion and detail.
• Experience supervising staff and leading projects is preferred.

Responsibilities

• Direct supervision of technical staff in the slot department.
• Provide performance feedback, recognition, and disciplinary action as needed.
• Lead employees to meet productivity, quality, and goal expectations.
• Maintain slot department reports and SDS database accuracy.
• Coordinate and implement slot system installations and upgrades.

Skills

Guest service

Communication skills

Problem solving

Multitasking

Tools

Windows

MS Office

Job description

Starting Wage: $29.85/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Responsible for the direct supervision of technical staff.
• Assists the Manager in providing effective performance feedback through employee recognition, rewards, and disciplinary action.
• Helps lead employees to meet the organization's expectations for productivity, quality, and goal accomplishments. Provides input on how policies and procedures may be streamlined to enhance efficiency and performance.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the slot department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishments.
• Above normal understanding of PC hardware/ software in order to troubleshoot and repair faulty gaming related equipment.
• Hands-on experience implementing slot floor game upgrades & slot relocations.
• Responsible for slot database (SDS) accuracy and maintenance.
• Responsible for supervising the installation of Class II and Class III systems including servers, switches, player terminals, player stations etc.
• Ability to work alone and in a team environment.
• Safely and effectively operate basic shop tools.
• Has a basic understanding of the parts ordering and inventory systems.
• Maintain proper documentation on department training, shift, repair and PM logs.
• Consistently use machine entry reports to identify and/or prevent future equipment problems.
• Helps maintain cleanliness of workshop, project areas and overall gaming floor.
• Responsible for slot project area safety barriers are in place and safety guild-lines adhered to.
• Plans, coordinates and implements projects under the supervision of the Slot Manager.
• Documents, measures, and provides post project summaries.
• Posts a weekly gaming and project summary report.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications & Requirements

• Must be guest service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• At least three years of experience in slot machine functionality and basic electronic/mechanical background required. (Additional experience preferred)

Qualifications & Requirements (cont.)

• Experience in supervising staff and managing projects preferred.
• Advanced experience with LnW SDS, MEI and STM preferred
• Experience in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasionally lift and/or move up to 75-85 pounds. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.