Payout Clerk

Wind Creek Hospitality; Atmore (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Wind Creek Hospitality is seeking an iGaming Payout Clerk to ensure timely and accurate processing of real money gaming payouts. The role focuses on delivering proactive guest service and acting as a subject matter expert on withdrawals within Wind Creek's iGaming platform.

You will monitor payout requests, collaborate with fraud resolution and community managers, and uphold policies while maintaining trust with our guests.

Qualifications

• High School Diploma or GED (or enrolled in GED program completion within six months).
• Must be 21 years or older.
• Proficiency in Microsoft Office (Outlook and Word) with pass requirement.
• Typing at least 25 WPM with pass requirement.
• Strong communication and writing skills.

Responsibilities

• Act as the key trust and relationship builder in the virtual community and manage the Trust Relationship Cycle.
• Process payout requests in a timely manner and communicate with guests accordingly.
• Monitor and analyze deposits on the iGaming platform.
• Identify and review suspicious activity and escalate to supervisor when needed.
• Maintain compliance with policies and procedures for payout processes.

Skills

Microsoft Office

Outlook

Word

Typing 25 WPM

Analytical thinking

Time management

Organizational skills

Detail oriented

Integrity / work ethic

Education

High School Diploma or GED

Job description

Description

Job Overview

The iGaming Payout Clerk will ensure a consistent and proactive level of service is provided to all online, real money gaming guests.

The iGaming Payout Clerk will report to the iGaming Fraud Resolution Supervisor. The iGaming Payout Clerk will continuously monitor the real money iGaming platform to ensure that all payout requests are processed in a timely manner. The iGaming Payout Clerk will become the subject matter expert on iGaming player withdrawals. The iGaming Payout Clerk will work directly with iGaming fraud resolution and Community Managers to provide excellent guest service to our iGaming guests.

Purpose

Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Acts as the key trust and relationship builder in the virtual community and actively manages the Trust Relationship Cycle
• Contacts customers when payments must be processed differently than the method requested.
• Determines and employs an appropriate communication tactic in both verbal and written communications
• Serves as and manages the key point of contact for inbound requests
• Ensures adherence to corporate-wide and team specific policies and procedures created to unify the payout process on Wind Creek Hospitality’s iGaming platform
• Attends training, coaching, and feedback sessions as required
• Monitors and analyzes deposits received by the iGaming platform
• Identifies, reviews, and analyzes suspicious iGaming activity
• Blocks and unblocks guest accounts in accordance with guidelines and procedures
• Provides internal and external consultation on guest account status
• Escalates cases to the iGaming Fraud Supervisor when necessary for follow-up
• Other jobs and duties as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School Diploma or GED or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment- required
• Must be 21(twenty-one) years of age or older- required
• Proficiency with Microsoft Office products; Outlook and Word (a skills test will be administered and must pass with a 70% pass rate)- required
• Demonstrated ability to articulate thoughts both verbally and in writing using proper grammar and sentence structure; a typing test will be administered with a 25 WPM pass rate- required
• The candidate should be able to show analytical capabilities from prior experiences or keen interest to move into this area.
• Be self-driven and have the ability to multitask.
• Must possess organizational skills
• Must be able to prioritize tasks and exercise time-management.
• Must be reliable, and demonstrate a high level of integrity and work ethic.
• Must be detail oriented and have the ability to think strategically.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required.
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required.
• Must have (or have the ability to obtain and maintain) appropriate licensing in all gaming jurisdictions necessary to perform the responsibilities of this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.