Slot Machine Technician: Reliability & Repair Pro

Cedar Crossing Casino & Entertainment Center; Cedar Rapids (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA, is seeking a Slot Technician / Bench Technician to monitor electronic gaming devices, ensure machine operability, and uphold internal controls and regulatory requirements.

Required are a high school diploma or GED and at least two years of slot/bench technician experience with strong PC skills. A+ Certification is preferred; willingness to learn new tasks and work varied shifts is essential.

Qualifications

• High School Diploma or GED required.
• Minimum two (2) years’ experience as a Slot Technician / Bench Technician with A+ Certification preferred.
• Must have excellent PC skills. Working knowledge of word processors and spreadsheets.

Responsibilities

• Provides next-level guest service to internal and external guests.
• Maintains confidentiality of all privileged information.
• Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
• Maintains the electronic components, systems, and peripherals of gaming machines.
• Repairs and modifies components, electric systems and peripherals of the gaming machines and kiosks.
• Configures slot and video machines to meet manufacturers and regulatory agency specifications.
• Removes, moves, installs and/or upgrades slot machines.
• Maintains an inventory of parts for the slot machines.
• Monitors and tracks the slot machine malfunctions, the cause, the repair, and the parts involved.
• Identifies recurring issues and recommends corrective action to reduce downtime and improve machine reliability.
• Tests and validates machine performance following repairs, installs, or upgrades to ensure full operational compliance before returning to service.
• Executives scheduled preventative maintenance programs on all gaming devices to minimize downtime and extend equipment life.
• Maintains detailed maintenance logs and ensure compliance with preventative maintenance schedules.
• Inspects machines for wear, security risks, or environmental damage and proactively address issues before failure occurs.
• Accurately documents all repairs, maintenance, and part replacements in the slot management system.
• Minimizes guest disruption during repairs by maintaining professionalism and efficiency on the gaming floor.
• Responds promptly to guest‑reported machine issues, providing clear communication and timely resolution.
• Educates guests on machine operation, including ticketing systems, loyalty programs, and basic troubleshooting.
• Tracks and records all test money usage and testing results.
• Notifies shift supervisor of irregularities in customers play.
• Maintains a clean and safe environment.
• Responsible for attending to guests needs.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Effectively handles customer concerns and requests.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

Skills

PC skills

Word

Excel

Education

High School Diploma or GED

A+ Certification

Job description

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA, is seeking a Slot Technician / Bench Technician to monitor electronic gaming devices, ensure machine operability, and uphold internal controls and regulatory requirements.

Required are a high school diploma or GED and at least two years of slot/bench technician experience with strong PC skills. A+ Certification is preferred; willingness to learn new tasks and work varied shifts is essential.