Slot Floor Supervisor-Omaha

Ho-Chunk, Inc.; Omaha (NE); On-site; Full time

Job summary

A leading company in the hospitality industry is looking for a Slot Floor Supervisor in Omaha. The successful candidate will manage the Slot Operations department, ensuring excellent customer service while adhering to company policies. Applicants should have a strong background in customer service and experience in high volume environments.

Benefits

Full Insurance Coverage offerings

401K with Immediate Vesting & Company Match

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Qualifications

• Must be 21 years or older.
• Three years of experience in a high volume, customer-driven environment preferred.
• Technical understanding of slot machines and systems.

Responsibilities

• Oversee daily procedures of the Slot Operations department.
• Assist in managing customer service for the Slot Operations Team.
• Ensure compliance with company policies and federal regulations.

Skills

Customer Service

Problem Solving

Analytical Skills

Organizational Skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

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Summary Description

The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.

Slot Floor Supervisor

$27.40/hour

Summary Description

The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, Omaha.
• Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
• Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
• Creates weekly and daily schedules.
• Ensures application of federal currency reporting standards.
• Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution.
• Maintains meticulous security of keys, radios, handheld devices and any other items issued to them and complies with company safety standards.
• Attends all required training meetings.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.
  
  

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.

• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Three (3) years of experience in a guest service or customer service driven industry in a high volume, complex resort casino environment preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; and slot systems experience a plus.
• Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
• Ability to interact with mobile devices and touch screen technology
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• The ability to learn player tracking systems and complimentary guidelines consistent with normal industry standards.
  
  

Core Competencies

• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving/Analysis
• Decision Making
• Flexibility
• Stress Management/Composure
  
  

Benefits

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Immediate Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program
  
  

TRAVEL REQUIREMENTS: Travel is generally not required for this position.

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements

Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NRGC Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

3 Exposure to secondhand smoke

2 Amount of overtime/extended work hours required

Physical Effort

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

1 Ability to lift up to 75+ lbs.

1 Physical strength to manage routine office materials and tools

1 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

1 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

Communication

1 Fluency in English

0 Fluency in another language

3 Verbal communication

3 Written communication

1 Non-verbal communication

Sensory Abilities

3 Ability to see

3 Ability to distinguish colors

1 Ability to hear

0 Ability to smell

0 Ability to taste

1 Sense of touch

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Government Administration

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