Slot Floor Supervisor-Omaha

WarHorse Gaming; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Slot Floor Supervisor to manage daily operations and enhance customer service in a dynamic casino environment. This role involves overseeing shift procedures, ensuring compliance with gaming regulations, and maintaining high standards of guest interaction. The ideal candidate will possess strong organizational and analytical skills, along with a passion for delivering exceptional service. Join a team that values initiative, teamwork, and ethical conduct while enjoying a range of benefits including medical coverage, 401K matching, and more. If you thrive in a fast-paced setting and are ready to make an impact, this opportunity is for you.

Benefits

Medical Coverage

Full Insurance

401K with Immediate Vesting & Company Match

Quarterly Incentives

Vacation, Holiday, and Sick Days

Discounted Meals

Qualifications

• Must be 21 years or older.
• Experience in guest service or customer service in a high-volume casino environment preferred.
• Ability to secure and maintain NRGC Gaming License.

Responsibilities

• Oversee daily procedures of the Slot Operations department.
• Develop and implement strategies for managing customer service.
• Ensure application of federal currency reporting standards.

Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Customer Service

Communication Skills

Education

High School Diploma or GED

Relevant Experience

Tools

Microsoft Office

Slot Systems

Player Tracking Systems

Job description

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Summary

Slot Floor Supervisor

$21/hour

Summary Description:

The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.

Essential Job Functions/Duties:

• Supports and maintains the Mission, Vision, and Values of WarHorse Gaming, Omaha.
• Assists in developing and implementing strategies for managing customer service for the Slot Operations Team.
• Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
• Creates weekly and daily schedules.
• Ensures application of federal currency reporting standards.
• Provides courteous and helpful information to guests, responds to complaints professionally, and follows through to resolution.
• Maintains security of keys, radios, handheld devices, and complies with safety standards.
• Attends all required training meetings.
• Understands and adheres to the Company Compulsive and Problem Gambling Plan, including regulations against service to minors and intoxicated persons.
• Flexible scheduling based on business needs.
• Performs other tasks as assigned.

Job Specifications:

• Must be 21 years or older.
• High school diploma, GED, or relevant experience.
• Experience in guest service or customer service in a high-volume casino environment preferred.
• Strong organizational, analytical, and problem-solving skills.
• Proficient with Microsoft Office; slot systems experience a plus.
• Technical understanding of slot machines and ability to train others.
• Ability to interact with mobile devices and touchscreen technology.
• Experience with smartphones and tablets preferred.
• Knowledge of player tracking systems and industry standards.

Core Competencies:

• Guest Focus
• Initiative
• Teamwork
• Communication
• Ethical Conduct
• Problem Solving
• Decision Making
• Flexibility
• Stress Management

Benefits:

• Medical Coverage
• Full Insurance
• 401K with immediate vesting & company match
• Quarterly Incentives
• Vacation, holiday, and sick days
• Discounted meals

Travel Requirements:

Generally not required.

Work Hours:

Varying schedules based on business needs.

Certification Requirements:

Ability to secure and maintain NRGC Gaming License. No alcohol service or comp authority.

Physical and Environmental Requirements:

Includes exposure to secondhand smoke, variable work environment, physical mobility, and sensory abilities as detailed in the original description.

This job description is subject to change at any time.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, with preference to persons of Indian descent as applicable.