Slot Floor Host - Elevate the Casino Experience

Golden Entertainment, Inc.; Pahrump (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Golden Pahrump Nugget, LLC is seeking a Slot Attendant to deliver prompt, courteous service on the casino floor, manage jackpots, and handle ticket vouchers with accuracy. You will assist with minor machine repairs, maintain a secure currency bank, and promote property amenities while upholding gaming regulations and company controls.

Ideal candidates have basic cash-handling experience, strong communication, and a team-oriented mindset.

Qualifications

• 6 months of experience in a guest service or casino operations role preferred.
• Ability to multitask and maintain professionalism in a high-paced environment.
• Comfortable learning and retaining working knowledge of slot machines, payout procedures, and documentation requirements.
• Experience handling cash and operating systems such as computers, radios, scanners, and adding machines.
• Strong communication skills and willingness to work as part of a team.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Monitor assigned slot section(s) efficiently while maintaining a clean, organized, and welcoming environment
• Proactively assist guests by responding to service lights, processing jackpots, redeeming ticket vouchers, and making minor machine repairs
• Refill printer vouchers, inspect for counterfeit currency, and enter jackpot data accurately into the computer system
• Handle and secure company-issued keys in compliance with departmental procedures
• Maintain a professional, friendly demeanor while resolving guest disputes and promoting special offers or property amenities
• Communicate effectively with team members via radio to ensure smooth operations
• Maintain an accurate assigned currency bank and follow all proper money-handling procedures
• Coordinate with Casino Operations and Security to detect and report any suspicious behavior or attempts to cheat
• Notify Slot Operations management of floor irregularities and escalate issues as needed
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Multitasking

Cash handling

Communication

Slot machine knowledge

Education

High School Diploma or equivalent

Job description

Golden Pahrump Nugget, LLC is seeking a Slot Attendant to deliver prompt, courteous service on the casino floor, manage jackpots, and handle ticket vouchers with accuracy. You will assist with minor machine repairs, maintain a secure currency bank, and promote property amenities while upholding gaming regulations and company controls.

Ideal candidates have basic cash-handling experience, strong communication, and a team-oriented mindset.