Slot Attendant: Elevate Guest Experience & Jackpot Service

ViziRecruiter,LLC.; Alton (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a motivated team member to join our slot operations team. The role involves maintaining top-tier customer service, assisting players with jackpot requests, and promoting the Slot Player club cards in a fast-paced casino environment.

Responsibilities include ensuring compliance with policies and handling routine machine maintenance, while contributing to a positive guest experience. Candidates should be at least 21 years old with excellent communication skills.

Qualifications

• High School Diploma or equivalent.
• Excellent written and verbal communication skills.
• Dedicated team player with strong customer service.
• Able to multitask and stay positive in a dynamic environment.

Responsibilities

• Promote and maintain the Red Carpet Customer Service program with every patron and employee.
• Comply with policies, regulations, and internal controls; reset machines and address minor malfunctions.
• Perform routine procedures on slot machine printers, bill validators, and paper handling; perform minor repairs.
• Handle jackpot requests for players.
• Provide customer service to slot players and address complaints or questions.
• Promote Slot Player club cards; sign-ups and authorizing/retrieving comps.
• Clean areas around machines when possible.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Team player

Multitasking

Education

High School Diploma

Job description

PENN Entertainment is seeking a motivated team member to join our slot operations team. The role involves maintaining top-tier customer service, assisting players with jackpot requests, and promoting the Slot Player club cards in a fast-paced casino environment.

Responsibilities include ensuring compliance with policies and handling routine machine maintenance, while contributing to a positive guest experience. Candidates should be at least 21 years old with excellent communication skills.