Slot Floor Cashier - Guest Experience Champion

Fort Sill Apache Companies; Lawton (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Apache Casino Hotel in Lawton, OK seeks a Part-Time team member to provide exceptional customer service on the casino floor. You will assist guests, redeem tickets, monitor gaming devices, and uphold appearance and attendance standards while complying with policies and procedures.

The role emphasizes a proactive attitude, strong communication, and teamwork to resolve guest issues and maintain high service levels in a dynamic environment.

Qualifications

• High school diploma or GED preferred; technical school or apprenticeship may be required.
• Proficiency with Microsoft Office products.
• Ability to work effectively with peers, staff, and regulatory personnel.
• Strong written and oral communication skills.
• Ability to solve problems with limited standardization.
• Ability to interpret varied instructions.

Responsibilities

• Portray a positive attitude and uphold Apache Casino Hotel values on the casino floor.
• Provide directions, assistance, and information to ensure customer satisfaction.
• Redeem payout tickets for customers per casino policies.
• Provide support and service to casino visitors.
• Maintain appearance standards and comply with attendance policies.
• Monitor electronic gaming devices to ensure customer satisfaction.
• Keep machines and equipment clean and functional.
• Resolve customer disputes or escalate to a supervisor as needed.
• Ensure compliance with regulations, policies and control protocols.
• Promote outstanding customer relations and a team-oriented environment.
• Adhere to cash control policies and procedures.
• Attend work regularly.

Skills

Initiative

Attention to Detail

Communication

Continuous Learning

Willingness to Serve

Flexibility

Quality

Integrity

Respect

Policies, Process, Procedures

Team Centered

Equipment Knowledge

Education

High school diploma or GED

Job description

Apache Casino Hotel in Lawton, OK seeks a Part-Time team member to provide exceptional customer service on the casino floor. You will assist guests, redeem tickets, monitor gaming devices, and uphold appearance and attendance standards while complying with policies and procedures.

The role emphasizes a proactive attitude, strong communication, and teamwork to resolve guest issues and maintain high service levels in a dynamic environment.