Slot Department Supervisor

Affinity Gaming, LLC.; Osceola (IA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid breaks

Paid Time Off

Medical benefits

401(k) match

Job summary

Lakeside Hotel Casino in Osceola, IA is seeking a motivated Slot Department Supervisor to oversee slot operations on the casino floor during assigned shifts. This leadership role supports daily operations, supervises team members, ensures regulatory compliance, and delivers an exceptional guest experience in a fast-paced gaming environment.

The ideal candidate will bring strong leadership, operational knowledge, and a commitment to guest service and team development, with prior slot experience

Qualifications

• High School Diploma or GED required.
• Previous slot operations experience is required.
• Previous supervisory or leadership experience is required.
• Ability to obtain and maintain an Iowa gaming license.

Responsibilities

• Oversee slot operations during assigned shifts and ensure smooth day-to-day operations.
• Provide excellent guest service while assisting with jackpots and minor repairs.
• Supervise, coach, train, and support Slot team members.
• Ensure compliance with Iowa Racing and Gaming Commission regulations and company policies.
• Maintain staffing levels and delegate assignments for efficiency.

Skills

Leadership

Guest service

Communication

Team supervision

Problem solving

Flexibility

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

Lakeside Hotel Casino is seeking a motivated and service-focused Slot Department Supervisor to oversee slot operations on the casino floor during assigned shifts. This leadership role is responsible for supporting daily operations, supervising team members, ensuring regulatory compliance, and delivering an exceptional guest experience in a fast-paced gaming environment.

The ideal candidate will bring strong leadership skills, operational knowledge, and a commitment to guest service and team development.

KEY RESPONSIBILITIES:

• Oversee slot operations during assigned shifts and ensure smooth day-to-day operations
• Provide excellent guest service while assisting with jackpots, minor machine repairs, and resolving guest concerns
• Supervise, coach, train, and support Slot team members, including Slot Shift Supervisors, Lead Slot Attendants, and Slot Attendants
• Ensure compliance with all Iowa Racing and Gaming Commission regulations, Internal Controls, and Company policies and procedures
• Maintain proper staffing levels to support operational and guest service needs
• Delegate assignments and monitor work performance to ensure tasks are completed efficiently and accurately
• Assist with recruiting, hiring, onboarding, coaching, recognition, and discipline of team members
• Complete payroll and attendance responsibilities accurately and timely manner
• Maintain accurate departmental records and reports
• Communicate casino activities, promotions, and operational updates with staff regularly
• Resolve guest concerns and escalated issues professionally and effectively
• Ensure department appearance, grooming, attendance, and safety standards are maintained

WHAT WE’R LOOKING FOR:

• High School Diploma or GED required
• Previous slot operations experience required
• Previous supervisory or leadership experience required
• Game performance experience preferred
• Basic computer skills required
• Strong communication and customer service skills
• Ability to effectively lead and motivate a team in a fast-paced environment
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission gaming license
• Ability to work flexible schedules including days, nights, weekends, and holidays
• Ability to comply with all Company safety standards and attendance expectations
• Ability to communicate effectively with guests, employees, and leadership

WHY JOIN US?

At Lakeside Hotel Casino, we create an environment that is exciting for our guests and rewarding for our team members. When you join our team, you’ll enjoy:

• A dynamic casino atmosphere with opportunities for career growth.
• The chance to connect with guests and build lasting relationships.
• A supportive, team-oriented culture that values collaboration and service.
• Paid rest and meal breaksso you can recharge during your shift.
• Paid Time Off (PTO) earned each pay period.
• Paid Holidays.
• Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
• 401(k) with company match to help you plan for the future.
• Free Life Insurance.
• Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
• Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
• Employee discounts, team celebrations, awards, and more.

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.