Slot Attendant Part-Time

Full House Resorts, Inc; Rising Sun (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Full House Resorts, Inc is seeking a customer service oriented team member to monitor casino operations and assist with payouts, restocking, and guest interactions. The role requires attention to internal controls and regulatory compliance while maintaining a positive casino floor presence.

The ideal candidate has solid math skills, effective communication, and basic computer abilities, with experience in fast-paced environments.

Qualifications

• Customer service experience required.
• High school diploma or equivalent required.
• Strong math skills; ability to communicate effectively with guests and employees; basic computer skills.
• Indiana Gaming Commission Occupational License - Level 2 required.

Responsibilities

• Monitor the operation of casino games and participate in payouts and restocking where applicable.
• Troubleshoot sports wagering kiosks and resolve ticket jams.
• Adhere to internal controls, policies and procedures; protect company assets.
• Sign up new players for Reward Card Accounts and manage rewards operations.
• Circulate casino floor with professional customer service and promote promotions and events.
• Report any internal control or state regulation violations per Self-Reporting Policy.

Skills

Good math skills

Effective communication

Computer skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
• Trouble-shoots issues with the sports wagering kiosks, such as ticket jams.
• Ability to understand and apply Company internal controls, policy and procedure.
• Protect company assets.
• Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.
• Ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise.
• Sign new players up for Reward Card Accounts.
• Utilize casino management system computer functions i.e., making Reward cards, point redemption and issuing comps.
• Make reservations for quests.
• Knowledge of all amenities, events and promotions throughout the property.
• Circulate through the casino floor and has a positive interaction with the customers.
• Provide service to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions

• Perform miscellaneous duties as assigned by management.

Job Qualifications

• Experience Required: Customer Service Experience
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Good math skills; ability to communicate effectively with guests and employees; and computer skills. Ability to work in a fast paced environment and follow directions amid distractions.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb. on a regular basis.