Slot Attendant

Rising Star Casino; Rising Sun (IN); On-site; USD 28,000 - 38,000; Full time

Job summary

Rising Star Casino in Rising Sun, Indiana, invites applications for a customer service role on the casino floor. You will monitor slot machines, assist with payouts, and help with wagering kiosks, while adhering to internal controls and state regulations.

A High School diploma and the Indiana Gaming Commission Level 2 license are required, with strong math and communication skills essential. The position involves interacting with guests to provide outstanding service, promoting rewards programs,

Qualifications

• Customer service experience required.
• High school diploma or equivalent.
• Strong communication and math skills; computer proficiency.

Responsibilities

• Monitor slot machines and assist in payouts; restock TITO printers.
• Troubleshoot issues with sports wagering kiosks and ticket jams.
• Adhere to Indiana Gaming Commission and internal controls; protect assets.
• Report violations per Self-Reporting Policy; coordinate with Security.
• Sign new players up for Reward Card Accounts and manage rewards system.

Skills

Customer service

Communication

Math skills

Computer skills

Education

High school diploma

Job description

Essential Job Functions

• Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
• Troubleshoot issues with the sports wagering kiosks, such as ticket jams.
• Understand and apply company internal controls, policy and procedure.
• Protect company assets.
• Compliance with Title 31, including: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports, W2Gs, etc.
• Meet tasks and responsibilities assigned by the Marine and/or Security departments during times of emergency or otherwise.
• Sign new players up for Reward Card Accounts.
• Utilize casino management system computer functions, i.e., making Reward cards, point redemption and issuing comps.
• Make reservations for quests.
• Know all amenities, events and promotions throughout the property.
• Circulate through the casino floor and have a positive interaction with customers.
• Provide service to internal and external customers reflecting the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
• Immediately inform on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity that you commit, witness or become aware of; must report pursuant to company Self-Reporting Policy.

Other Job Functions

• Perform miscellaneous duties as assigned by management.

Job Qualifications

• Experience required: Customer Service Experience.
• Education required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities required: Good math skills; ability to communicate effectively with guests and employees; computer skills. Ability to work in a fast-paced environment and follow directions amid distractions.
• Licenses, Certifications, Bonding, and/or Testing required: Indiana Gaming Commission Occupational License – Level 2.
• Other specialized requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lbs. on a regular basis.