Slot Attendant – Casino

Black Mesa Casino; United States; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Black Mesa Casino is seeking a Slot Attendant to handle jackpot payouts, customer inquiries, and related paperwork while ensuring a safe gaming environment. You will monitor machines for irregularities and assist with minor repairs as needed, keeping a clean work area and presenting a professional appearance.

This role may include on‑the‑job training for new staff and requires adherence to policies, effective communication, and the ability to work varied hours, including weekends.

Qualifications

• High School Diploma or equivalent.
• 1–3 months customer service or change attendant experience.
• Extended working hours including weekends may be required.
• Must lift at least 30 pounds and sustain prolonged walking and standing.
• Must possess Class III Gaming License.
• Must work under intense scrutiny.

Responsibilities

• Make Jackpot payouts and respond to customer requests and inquiries.
• Monitor for gaming machine abuse, sabotage, and cheating.
• Monitor machine performance and perform minor repairs when possible.
• Conduct hopper fills and related paperwork with necessary information.
• Maintain a clean and safe gaming area by handling trash and cleaning machines.
• May train new Slot Attendants on the job.
• Report accidents or incidents to appropriate personnel.
• Maintain professional hygiene and appearance.
• Attend required training as directed by supervision.

Skills

Integrity / Honesty

Customer Service

Teamwork

Interpersonal Skills

Arithmetic & Mathematical Reasoning

Education

High School Diploma or equivalent

Job description

Slot Attendant is responsible for customer relations, verifying jackpots, making hopper fills, and filling out paper work pertaining to them. Performing minor repairs to slot machines, handling customer relations, and minor customer disputes. .

TYPICAL FUNCTIONS:

• Service San Felipe customers by making Jackpot payouts, responding to customer requests and inquiries to include assistance with the operation and understanding of the playing method, and informing customers of upcoming promotional events.
• Monitor customers for gaming machine abuse, sabotage, and cheating.
• Monitor gaming machine performance making minor repairs as needed and communicating repair needs to Slot Technicians when unable to repair machine.
• Conduct hopper fills and Jackpot payouts completing all related paperwork with necessary information; includes notification of key personnel.
• Assist in maintaining a clean and safe gaming environment by dumping ashtrays, disposing trash, and cleaning machines as needed.
• May conduct on-the-job training for new Slot Attendants.
• Report accidents or incidents to appropriate personnel.
• Maintain professional hygiene and appearance.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Other duties as assigned.

REQUIRED COMPETENCIES:

• Integrity / Honesty

All San Felipe Casino employees must operate in an ethical manner by following all San Felipe Casino policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.

• Customer Service / Client Orientation

All San Felipe Casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

• Teamwork

All San Felipe Casino employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.

Incumbents in this position must be able to understand auditory messages and non-verbal cues to derive meaning from spoken material. Requires the ability to remain attentive.

• Interpersonal Skills (Working with Others)

Incumbents in this position must be able to communicate one’s feelings, preferences, needs, and opinions in a way that is neither threatening nor punishing to another person, while at the same time recognizing effort of others and praising that effort.

• Arithmetic & Mathematical Reasoning

Incumbents in this job use and apply mathematical techniques, processes, and concepts to perform basic computations.

MINIMUM QUALIFICATIONS:

• High School Diploma, or equivalent, required AND 1 to 3 months experience in a customer service environment or as a change attendant; or an equivalent combination of education and experience.
• Extended working hours, including weekends, may be required.
• Must be able to lift a minimum of 30 pounds on a regular basis and sustain prolonged walking and standing.
• Must possess Class III Gaming License.
• Must be able to work under intense scrutiny.

DEPARTMENT: SLOTS
SUPERVISOR: SLOT OPERATIONS SHIFT SUPERVISOR