Slot Attendant

ViziRecruiter,LLC.; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading entertainment company as a Slot Attendant, where you will enhance the player experience and provide exceptional customer service. This role involves engaging with guests through fun activities and ensuring a vibrant atmosphere on the gaming floor. You will have the opportunity to grow in a dynamic environment that values teamwork and personal development.

Benefits

Day-one medical coverage

401(k) matching

Annual bonuses

Paid time off

Qualifications

• Must be at least 21 years old.
• Proficient in Microsoft Office applications.

Responsibilities

• Encourage and motivate peers/players to have fun.
• Provide excellent customer service.
• Engage guests with activities to elevate excitement.

Skills

Communication

Customer Service

Team Player

Adaptability

Attention to Detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry. You’ll work with a diverse team driven by enthusiasm for helping people have more fun. The company values career growth and offers support to expand your possibilities.

Initial salary placement depends on relevant knowledge, skills, and experience. The base salary is part of a competitive Total Rewards package, including wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual bonuses may vary by position. Paid time off increases with employment length.

Click HERE to learn how we help team members grow and thrive.

Responsibilities

• Encourage and motivate peers/players to have fun
• Demonstrate ability to fulfill the Slot Attendant role
• Proactively enhance the player experience
• Recognize and explain simple Ci/CO/TOTi jams
• Celebrate jackpots publicly, promoting excitement
• Engage guests with activities like singing, dancing, or wearing funny items to elevate excitement
• Assist players with questions or issues
• Prioritize lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, based on tier status
• Encourage positive interactions with players and co-workers
• Promote events and promotions actively
• Provide excellent all-around service to players
• Patrol the floor for interaction opportunities within 20 minutes
• Maintain visibility and avoid congregating with co-workers
• Participate in pre-shift and Buzz Sessions, providing feedback and positivity
• Promote card utilization
• Read players' open/closed status and adapt service accordingly
• Personalize service without scripting
• Represent the company professionally and funly
• Create a perception of luck, action, and excitement
• Provide excellent customer service with a proven track record
• Process taxable transactions up to $4,999, understanding CMS and SDS systems

Requirements

• High school diploma or equivalent
• At least 21 years old
• Proficient in Microsoft Office applications
• Excellent communication skills
• Strong customer service skills
• Team player
• Adaptable, flexible, positive
• Detail-oriented with follow-through
• Physically capable of handling tasks involving pushing, pulling, lifting up to 25 lbs., and moving in various positions and spaces