Sleep Technician

Apria-Healthcare; Virginia Beach (VA); On-site; USD 53,010,000 - 77,366,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a compassionate, customer-focused team member in Virginia Beach to support home medical equipment setup and patient education. You will document interactions, answer questions, and assist with payments and paperwork while promoting safe use of devices.

The role emphasizes empathy, clear communication, and teamwork as part of a nationwide care network delivering essential equipment and services to patients at home.

Qualifications

• High school diploma or GED required.
• Minimum two years of in-person customer service experience.
• Proficient with MS Office suite including Access, Excel, PowerPoint, Word.
• English language proficiency.

Responsibilities

• Assist with equipment setup and patient education.
• Document all patient interactions in the records.
• Answer questions and resolve issues; escalate as needed.
• Process payments and complete delivery paperwork.
• Maintain safe, clean home medical equipment use and safety.

Skills

Customer focus

Action oriented

Collaborative

Effective communicator

Energetic mindset

Relationship builder

Education

High School Diploma or GED

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.The anticipated salary range for this position is $18.50 - $27.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.ABOUT THE COMPANYApria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.JOB SUMMARYResponsible for equipment setup and instruction while providing exceptional customer service.ESSENTIAL DUTIES AND RESPONSIBILITIESMay have to communicate or interact with patients of all ages.Documents all interaction with patients/customers in their record.Listens and resolves complaints and escalates to the appropriate personnel as warranted.Preps for setups and sets equipment to prescribed therapy.Identifies and provides appropriate interface for mask application.Educates patients and other end users with relation to their home medical equipment use by covering mechanical operating features, fitting and application of apparatus, routine cleaning/disinfecting, warranty, and safety. Demonstrations of equipment use may be provided to patients by using pictures, video, or on manikins (i.e., not touching the patient).Answers inquiries and follows up with patients regarding technical issues with equipment.Educate patients regarding any applicable insurance payor equipment utilization requirements.Encourages patients with their therapy and compliance with equipment usage.Promotes safe, effective patient and organizational environments and equipment use.Collects and processes payments from patients.Completes all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.Performs other duties as required.SUPERVISORY RESPONSIBILITIESN/AMINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceHigh school diploma or general education degree (GED) required.Two years in person customer service interaction required.SKILLS, KNOWLEDGE, AND ABILITIESCustomer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.Certificates, Licenses, Registrations or Professional DesignationsN/AComputer SkillsIntermediate skills in Access, Excel, PowerPoint, MS Project, Visio, WordundefinedLanguage SkillsEnglish (reading, writing, verbal) Mathematical SkillsIntermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.OTHER INFORMATIONThe essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.Teammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#ApriaHealthcare#AccendraHealth