Sleep Technician

Apria Healthcare LLC; Norfolk (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Flexible Spending Accounts

Basic life insurance

Disability coverage

Assistance Program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Apria Healthcare LLC is seeking a frontline teammate to assist patients with home medical equipment. You will set up devices, instructions, and provide exceptional service to customers in their homes or at locations as needed.

Responsibilities include documenting interactions, resolving issues, and ensuring safety and insurance requirements are followed. A high school diploma and 2 years of in-person customer service are required.

Qualifications

• High school diploma or GED required.
• Two years of in-person customer service experience required.

Responsibilities

• Set up equipment and instruct patients on use of home medical devices.
• Document all interactions with patients in their records.
• Address questions and escalate issues as needed to appropriate personnel.
• Educate patients on insurance payor equipment requirements and safety.

Skills

Customer service

Communication

Teamwork

Attention to detail

Mechanical aptitude

Education

High school diploma or GED

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated salary range for this position is $18.50 - $27.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients.

Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

Responsible for equipment setup and instruction while providing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• May have to communicate or interact with patients of all ages.
• Documents all interaction with patients/customers in their record.
• Listens and resolves complaints and escalates to the appropriate personnel as warranted.
• Preps for setups and sets equipment to prescribed therapy.
• Identifies and provides appropriate interface for mask application.
• Educates patients and other end users with relation to their home medical equipment use by covering mechanical operating features, fitting and application of apparatus, routine cleaning/disinfecting, warranty, and safety.
• Demonstrations of equipment use may be provided to patients by using pictures, video, or on manikins (i.e., not touching the patient).
• Answers inquiries and follows up with patients regarding technical issues with equipment.
• Educate patients regarding any applicable insurance payor equipment utilization requirements.
• Encourages patients with their therapy and compliance with equipment usage.
• Promotes safe, effective patient and organizational environments and equipment use.
• Collects and processes payments from patients.
• Completes all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM REQUIRED QUALIFICATIONS

• High school diploma or general education degree (GED) required.
• Two years in person customer service interaction required.

SKILLS, KNOWLEDGE, AND ABILITIES

• Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

N/A

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word undefined

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 50 pounds.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you're interested in meaningful work with impact, explore our career opportunities - from remote-friendly to hybrid and in-person roles - and join us in our purpose of Bringing Care To Life.