Sleep Technician

Apria, Inc.; Norfolk (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Job summary

Accendra Health is seeking a patient-focused team member to handle equipment setup and instruction while delivering outstanding customer service for home medical equipment users. You will educate patients on device operation, assist with therapy setup, document interactions, process payments, and coordinate with care teams to ensure safe, effective use of equipment.

A high school diploma or GED is required and two years of in-person customer service is expected.

Qualifications

• High school diploma or GED is required.
• Two years of in-person customer service experience required.

Responsibilities

• Interact with patients of all ages.
• Document all patient interactions in their record.
• Listen, resolve complaints, and escalate as needed.
• Prepare setups and set equipment to prescribed therapy.
• Identify and provide interfaces for mask application.
• Educate patients on home medical equipment use and safety.
• Answer inquiries and follow up on technical issues.
• Explain insurance payor equipment utilization requirements.
• Encourage patients with their therapy and equipment usage.
• Process payments and complete related paperwork.
• Perform other duties as required.

Skills

Customer focus

Action oriented

Collaborative

Effective communicator

Energetic and passionate

Relationship builder

Education

High school diploma or GED

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $18.50 - $27.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

About The Company

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary

Responsible for equipment setup and instruction while providing exceptional customer service.

Essential Duties And Responsibilities

• May have to communicate or interact with patients of all ages.
• Documents all interaction with patients/customers in their record.
• Listens and resolves complaints and escalates to the appropriate personnel as warranted.
• Preps for setups and sets equipment to prescribed therapy.
• Identifies and provides appropriate interface for mask application.
• Educates patients and other end users with relation to their home medical equipment use by covering mechanical operating features, fitting and application of apparatus, routine cleaning/disinfecting, warranty, and safety. Demonstrations of equipment use may be provided to patients by using pictures, video, or on manikins (i.e., not touching the patient).
• Answers inquiries and follows up with patients regarding technical issues with equipment.
• Educate patients regarding any applicable insurance payor equipment utilization requirements.
• Encourages patients with their therapy and compliance with equipment usage.
• Promotes safe, effective patient and organizational environments and equipment use.
• Collects and processes payments from patients.
• Completes all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.
• Performs other duties as required.

Supervisory Responsibilities

N/A

Education and/or Experience

• High school diploma or general education degree (GED) required.
• Two years in person customer service interaction required.

Skills, Knowledge, And Abilities

• Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

N/A

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
• undefinedLanguage SkillsEnglish (reading, writing, verbal) Mathematical SkillsIntermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Physical Demands

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.