Remote Call Center Representative

WellSky; Tennessee; Remote; USD 17,908 - 22,041; Full time

Benefits offered by this job

Medical with Rx benefits

Dental benefits

Vision benefits

Mental Health support through EAP

Paid time off

401(K) retirement plans

Job summary

A healthcare management company is looking for Remote Call Center Representatives (Sleep Coaches) to conduct outbound calls to patients for CPAP supply reorders. This full-time remote role requires candidates to have a GED or High School Diploma and focus on customer satisfaction. In this position, you will promote CPAP equipment and maintain patient records. The hourly pay starts at $13, with increases after successful performance. Ideal candidates are driven individuals who excel in fast-paced environments.

Qualifications

• Must be able to work in a remote setting and manage time efficiently.
• Comfortable with navigating computer systems and maintaining patient records.
• Willingness to work extra hours as needed.

Responsibilities

• Conduct outbound calls to patients for CPAP supply reorders.
• Promote sales of CPAP accessories and maintain patient satisfaction.
• Update patient records accurately and ensure compliance.

Skills

Customer-focused

Highly organized

Effective communication

Education

GED or High School Diploma

Job description

The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of the Sleep Coach job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building.

We're looking for motivated, driven individuals who thrive in a fast‑paced, growing environment. The ideal candidate is customer‑focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone.

If you're interested in joining our team, please see additional details below and apply today!

Hours & Location:

• This is a remote, full‑time position. Candidates must be able to work 40+ hours per week.
• Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, or Texas.
• For all offered candidates, the necessary equipment will be shipped to your home before your start date.

Pay:

• As a Sleep Coach, you'll start at $13 per hour.
• After 90 days of successful performance, your rate will increase to $15 per hour, and after one year, it will rise to $16 per hour.

Key Responsibilities:

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up‑to‑date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client‑specific procedures.
• Perform other job duties as assigned.

Required Qualifications:

• GED or High School Diploma

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug‑free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client‑facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Benefits:

• Medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Paid time off, plus 8 paid holidays
• 100% vested 401(K) retirement plans