SkyJump Guest Experience Specialist

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Stratosphere Gaming, LLC is hiring a SkyJump Attendant in Las Vegas to deliver a thrilling, safe jump experience and support retail operations. You’ll educate guests, prepare and escort them for jumps, and run the SkyJump store with inventory and cash handling.

Compliance with safety standards and gaming regulations is required. Ideal candidates will have 1 year of cash handling and customer service experience, strong communication, and a team-oriented mindset.

Qualifications

• 1 year of cash handling and customer service experience preferred.
• Ability to use the metric system (weights, lengths, etc.).
• Follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to a respectful, inclusive, and safety-conscious environment.
• Skilled in Microsoft Office Suite (Outlook/Excel/Word); familiarity with Teams.

Responsibilities

• Provide timely and courteous guest service to maintain the guest service culture.
• Educate guests about the SkyJump experience and schedule jumps.
• Greet, harness/unharness, and escort guests for their jump.
• Run SkyJump retail store operations: inventory, merchandising, cash handling.
• Conduct safety checks and report hazards to the Jump Master.
• Maintain attraction cleanliness and manage queues; uphold safety procedures.
• Share information on promotions, services, and events with guests.
• Ensure compliance with gaming laws and internal controls as applicable.
• Deliver outstanding guest service to guests and team members; perform other duties as assigned.

Skills

Cash handling

Customer service

Communication

Teamwork

Metric system

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Microsoft Teams

Job description

Stratosphere Gaming, LLC is hiring a SkyJump Attendant in Las Vegas to deliver a thrilling, safe jump experience and support retail operations. You’ll educate guests, prepare and escort them for jumps, and run the SkyJump store with inventory and cash handling.

Compliance with safety standards and gaming regulations is required. Ideal candidates will have 1 year of cash handling and customer service experience, strong communication, and a team-oriented mindset.