Skycap

SP+; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Bags is seeking a Skycap to work curbside at the airport, greeting passengers, checking in luggage, and issuing boarding passes. You will weigh bags, collect bag fees, tag luggage, and provide flight information while adhering to TSA standards and airline policies.

Shifts start early and include weekends/holidays; outdoor work in various weather conditions is required. Excellent communication and guest-service experience are essential for success in this fast-paced role.

Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face-to-face guest service position.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must pass pre-employment background screening and drug testing.

Responsibilities

• Greet guests warmly at the curbside desk and assist with check-in.
• Assist guests with check-in and boarding passes and verify flight itineraries.
• Input guest information for new enrollees in the process and process bag payments.
• Weigh and tag luggage, enforce TSA and airline guidelines, and issue tickets.
• Provide flight information and directions to passengers in a fast-paced environment.
• Maintain a professional, courteous demeanor and organize the desk area.

Skills

Early morning shift

Guest service

Data entry

Clear communication

Outdoor work

Travel industry knowledge

Job description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. This position does require the ability and availability to work weekends and holidays.

• Must have the ability and availability to work weekends and holidays, open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• Previous 1-2+ years of Customer Service experience is preferred - Paid Training

This position is located on Airport property. The Skycap will warmly greet passengers who are arriving for a flight and will assess each passenger's travel needs. Responsibilities of all skycaps include, assisting passengers with their luggage, checking-in and issuing boarding passes, and collecting baggage fees.

A Skycap's responsibilities include handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights for an airline at curbside. Skycaps will also provide general information to passengers about locations/directions and flight information; Skycaps are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. Skycaps are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
• number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Skycap desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests
• The ability to manage simple addition.

Qualifications

Required Qualifications

• Ability to work in the early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
• Will occasionally (11-33%) be required to bend, squat, and kneel.
• Walking: 50%

Appearance Guidelines

Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

• With the exception of a fully‑grown mustache, beard, or goatee all men must be clean shaven.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well‑maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision,