Sky Suites Representative - Aria

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 30,000 - 34,000; Part time

Benefits offered by this job

Health & Income Protection

Free meals in employee dining

Free parking

Wellness incentive programs

Employee discounts

Job summary

MGM Resorts International's ARIA Resort & Casino is seeking a Sky Suites Representative to deliver a luxury concierge and front desk experience. You will welcome guests, assist with arrivals, reservations, and special requests, while upholding Forbes Travel Guide 5-Star and AAA 5-Diamond standards to create WOW moments.

The ideal candidate has at least 1 year in VIP services or concierge, strong writing and communication skills, and availability to work varied shifts including weekends and

Qualifications

• 1+ year of VIP Services, Front Desk or Concierge experience preferred.
• Strong writing and communication skills.
• Must be able to work varied shifts, including weekends and holidays.

Responsibilities

• Assist VIP casino, hotel, and convention guests with check-in/check-out, reservations, and concierge requests.
• Handle guest requests and complaints promptly and follow up to ensure satisfaction.
• Manage guest lists, availability, and room assignments; assist with post-stay services.

Skills

VIP Services

Front Desk

Concierge

Customer Service

Education

High School Diploma or GED

Job description

## Sky Suites Representative - AriaApplylocations: Property - Ariatime type: Part timeposted on: Posted Yesterdayjob requisition id: 278005Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB**:Join the team as a Sky Suites Representative at ARIA Resort & Casino, where you’ll deliver a personalized luxury experience through a unique blend of concierge and front desk service. In this role, you’ll welcome guests with warmth and professionalism while assisting with arrivals, departures, reservations, special requests, and curated guest experiences throughout their stay.While upholding the Forbes Travel Guide 5-Star and AAA 5-Diamond service standards that define the Sky Suites experience, you’ll anticipate guest needs, build meaningful connections, and create **WOW** moments guests will remember long after their stay with us!**THE STARTING RATE:** $22.50 / Per Hour**THE DAY-TO-DAY:*** Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest services* Handle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction* Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades* Perform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps* Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities**THE IDEAL CANDIDATE:*** Must be 21 years of age or older* High School Diploma or GED* One (1) year of prior relevant experience in VIP Services, Front Desk or Concierge preferred* Must be a strong writer with excellent communication and comprehension skills* Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders* Must be able to work various shifts, including weekends and all holidays**THE PERKS & BENEFITS:*** Health & Income Protection benefits (for eligible employees)* Professional and personal development opportunities through employee programs and network groups* Free meals in our Aria employee dining room* Free parking on and off-shift at all MGM Resorts properties* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10244Are you ready to **JOIN THE SHOW**? Apply today!