Skip Tracer - On-Site - Dallas, Texas

Motorola Solutions; Dallas (TX); Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking an experienced Skip Tracer to manage a full queue of assignments and locate bank and finance customers and vehicles nationwide. This hybrid position involves outbound calls to customers, field agents, and bank staff, with collaboration across repossession teams.

The role emphasizes investigative location searches, data analysis, and coordinating with bank personnel to ensure compliant recoveries. Strong communication and multitasking are essential.

Qualifications

• 2 years of customer service experience.
• High School diploma or equivalent.
• Legal authorization to work in the U.S. indefinitely.

Responsibilities

• Locate bank and finance customers and vehicles subject to repossession nationwide.
• Gather and analyze information from court records, credit data, and location tools.
• Coordinate with repossession agents to schedule activities.
• Manage repossession process for bank clients.
• Interact with bank employees and customers by phone.
• Perform in-depth people/vehicle location searches and monitor accounts.
• Make phone contact with customers, field agents, and during skip tracing.

Skills

Automotive/Repossession experience

Communication skills

Phone/email experience

Multitasking

Attention to detail

Professional appearance

G-Suite/MS Office

Education

High School diploma or equivalent

Tools

G-Suite

MS Office

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

SCM is a Skip Tracing, Forwarding, Data Skip and Impound division of Motorola Solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. At SCM we believe in rewarding our hardworking employees with competitive compensation, full benefits and future growth opportunities within our organization.

Job Description

We are seeking an experienced Skip Tracer that will manage a full queue of assignments. This position is responsible for locating bank & finance customers and vehicles subject to repossession nationwide. This is not a collections or sales job, however, this position does involve outbound phone contact with customers, field contractors and client bank employees.

This is a hybrid position.

• Gather, analyze, or evaluate information from a variety of sources, such as court records, credit header data, people location software.

• Use various location databases and software packages to locate vehicles subject to repossession (automatic license plate recognition software)

• Work closely with repossession agents to coordinate activities

• Manage the repossession process for bank clients

• Work closely with bank employees

• Perform in depth people/vehicle location searches

• Proactively monitor accounts and address a variety of issues

• Make phone contact with customers, field agents, and while skip tracing

Desired Skills

• 1 to 2 years of Automotive Industry, or Collection/Repossession experience preferred

• Strong communication skills and phone skills to give clear and concise direction.

• Experience interacting with business clients via phone/email

• Strong multi-tasking and organizational skills

• Strong attention to detail

• Professional appearance and demeanor

• High level of experience using G-Suite, MS Office and related applications

Target Base Salary Range: $45,760 + Sales Incentive Plan (SIP) USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-ONSITE

Basic Requirements

• 2 years of customer service

• High School diploma or equivalent required

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.