Program Manager, C3 Skid Row

The People Concern; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The People Concern in Los Angeles seeks a C3 Program Manager for leading the C3 Street Outreach team. The role involves overseeing various aspects of service delivery to homeless individuals, ensuring high-quality, integrated care. Responsibilities include team leadership, budget oversight, crisis intervention, and adherence to funding standards. Ideal candidates will have a Master's degree in a mental health field and experience in managing teams in challenging environments. The position requires strong leadership and interpersonal skills.

Qualifications

• Master's degree in mental health field (Social Work, MFT, or Psychology).
• Experience with individuals facing homelessness and mental health challenges.
• Experience supervising and managing staff.
• Detail oriented with excellent time management skills.

Responsibilities

• Lead multidisciplinary teams to ensure continuity of care.
• Provide supervision and performance evaluations for staff.
• Ensure trauma informed care and client safety.
• Assist in the screening and enrollment of clients.

Skills

Leadership

Supervision

Trauma informed care

Time management

Interpersonal skills

Attention to detail

Education

Master's degree in mental health field

Job description

SUMMARY

The C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff and ensure that appropriate, high quality, and integrated care and services are provided to clients. These teams are part of a new large-scale street-based engagement effort in the Skid Row Community of Downtown Los Angeles Area (Service Area 4). This is a LA County/City approved strategy to combat homelessness. The goal of C3 is to identify, engage, and connect, or re‑connect homeless individuals to interim and/or permanent housing and supportive services. The Program Manager is also responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs. The Program Manager is also responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide leadership to the multidisciplinary teams, ensuring continuity of care and services between The People Concern agency resources and partnering agencies.
2. Provide individual and team supervision, support, and performance evaluations for assigned staff.
3. Provide clinical guidance to staff as needed, including in emergencies and crisis situations.
4. Ensure that services emphasize trauma informed care, client safety, and harm reduction interventions.
5. Be available to respond to emergency calls and situations on a 24-hour basis when needed.
6. Assist in the screening, assessment, and enrollment of clients in a range of services.
7. Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews.
8. Assist Program Director in budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget.
9. Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources.
10. Provide training to staff on policies and procedures of the program.
11. As needed, assist in the screening, assessment and enrollment of participants including orientation to program policies resources and goals.

QUALIFICATIONS

1. Master's degree in mental health field (Social Work, MFT, or Psychology); Licensed or Registered and in good standing with the California Board of Behavioral Sciences.
2. Experience working with individuals who are experiencing homelessness, mental illness, substance addiction and medical challenges.
3. Experience providing direct supervision and management of staff.
4. Experience managing a team.
5. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
6. Able to work in a high tolerance harm reduction model with individuals who have multiple barriers.
7. Able to learn quickly and work effectively with a wide range of constituencies.
8. Strong interpersonal and team building skills.
9. Self‑starter with the ability to stay ahead of the curve and thrive in fast‑paced work environment.
10. Current, valid California Driver's with an acceptable driving record.
11. Able to obtain and maintain CPR/1st Aid certification.

Work Environment

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist and sit throughout the day.

Responsibilities Common To All Agency Employees

• Maintain a safe work environment and confidentiality at all times.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond promptly in all aspects of communication.
• Work with minimum supervision.
• Perform other duties as assigned.

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic protected by federal, state or other applicable laws.