Ski Valet Team Lead — Mountain Ops & Perks

Vail Resorts; Vail (CO); On-site; USD 32,000 - 36,000; Full time

Job summary

Vail Resorts is seeking a Ski Valet Supervisor for the winter season in Colorado. You will supervise the ski valet team, act as the communication hub between managers and staff, and ensure timely access to guests' equipment.

The role emphasizes organized inventory, policy enforcement, and high standards of guest service. Responsibilities include maintaining neat club operations, tracking storage, coordinating ski tunes, and delivering professional, confidential service to members.

Qualifications

• Supervisory experience is required.
• Excellent communication skills, written and oral.
• Ability to work in a fast-paced environment with high-profile members.
• Punctuality and being in uniform by 7:30.

Responsibilities

• Ensure all club communications are parsed to the team and acted on.
• Handle guest complaints calmly and effectively.
• Lead the ski valet team to deliver timely service.
• Ensure prompt delivery of members' skis to the snow and manage inventory.

Skills

Supervisory experience

Customer service

Communication skills

Punctuality

Job description

Vail Resorts is seeking a Ski Valet Supervisor for the winter season in Colorado. You will supervise the ski valet team, act as the communication hub between managers and staff, and ensure timely access to guests' equipment.

The role emphasizes organized inventory, policy enforcement, and high standards of guest service. Responsibilities include maintaining neat club operations, tracking storage, coordinating ski tunes, and delivering professional, confidential service to members.