Ski Valet Supervisor

Sage Hospitality Group

Breckenridge (CO)

On-site

USD 26,000 - 37,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Winter housing stipend

Epic ski pass or end-of-season bonus

HSAs & FSAs

Life & AD&D insurance

Paid time off

401(k) with employer matching

Employee assistance program

Tuition reimbursement

Hotel discounts

Job summary

Hotel Alpenrock in Breckenridge, Colorado, part of Sage Hospitality Group, seeks a hands-on Ski Valet Lead to guide daily workflow, train staff, and uphold safety standards. You will work with Front Office, Valet, and other hotel teams to deliver an elevated mountain experience rooted in hospitality and care for every detail.

Responsibilities include leading the ski valet team, coordinating equipment storage, and providing exceptional guest service.

Qualifications

High School diploma or equivalent.
At least two years in the hotel industry.
Excellent customer service skills and fluency in English (spoken and written).
Knowledge of local establishments and the Breckenridge community.

Responsibilities

Act as main guest contact during shift.
Greet guests on arrival with ski equipment or winter gear.
Assist guests in unloading and safely storing ski equipment.
Tag and track each guest's equipment and ensure no damage during transport/storage.
Retrain guests in retrieving equipment and provide courteous, timely service.
Keep ski storage areas organized, clean and hazard-free.
Share local skiing info and resort activities with guests.
Address guest questions about ski rentals, lessons, and winter activities.
Lead daily pre-shift for ski valet team and manage schedules.
Oversee daily ski valet operations, including opening/closing, intake, tagging, storage, retrieval.

Skills

Customer service

English fluency

Local knowledge

Leadership

Education

High School diploma

Job description

Why us?

Hotel Alpenrock brings a fresh take on mountain hospitality to Breckenridge, Colorado. Inspired by the town’s adventurous spirit and gold-rush roots, our four-star service mountain modern hotel delivers authentic local character, and easy access to world-class skiing, hiking, biking, and year-round outdoor adventure. Located at the base of Peak 9 and steps from historic downtown, Hotel Alpenrock is designed to help guests experience the very best of Breckenridge.

As part of Sage Hospitality Group, we believe hospitality is about enriching lives—one experience at a time. Our team members create memorable stays for travelers from around the world while building genuine connections with our guests and our community. Through thoughtful service, collaboration, and creativity, we bring the spirit of Breckenridge to life for every guest who walks through our doors.

We're looking for curious, independent thinkers who bring energy, creativity, and have a passion for hospitality. At Hotel Alpenrock, you'll have the opportunity to grow your career, contribute ideas, and be part of building Breckenridge's newest luxury hotel. If you are here for the outdoors, value great teamwork, and want to create unforgettable experiences, meet us in the mountains.

Job Overview

As a hands‑on leader, you will guide the Ski Valet team’s daily workflow, coordinate service priorities, and support training and coaching to ensure consistent service and efficient procedures. You will lead by example, maintain organized equipment storage and accurate tracking, uphold safety and service standards, and address guest concerns promptly and professionally. Working closely with the Front Office, Valet, and other hotel teams, you will foster clear communication and deliver an elevated mountain experience rooted in genuine hospitality, teamwork, and care for every detail.

Responsibilities

Acts as the main point of contact for guests during shift
Meet and greet all guests upon arrival with ski equipment or other winter gear.
Assist guests in unloading their ski equipment from vehicles and safely storing it.
Properly tag and track each guest’s ski equipment, ensuring no damage during transport or storage.
Help guests retrieve their ski equipment when requested, offering courteous service and timely responses.
Assist in keeping ski equipment storage areas organized, clean, and free from hazards.
Offer general information and recommendations regarding local skiing conditions, mountain trails, and resort activities.
Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
Ensure all guest ski equipment is handled with care and returned promptly.
Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.
Demonstrate self-confidence, energy, and enthusiasm when interacting with guests.
Continuously pursue training and development opportunities, especially in areas related to ski valet service, guest satisfaction, and local ski knowledge.
Take initiative to offer improvement ideas and recognize the good performance of others.
Utilize empowerment to exceed guest expectations and resolve issues effectively.
Collaborate with other team members to ensure a seamless and enjoyable guest experience.
Lead daily pre‑shift for ski valet team
Manage schedule for ski valet associates
Oversee all daily ski valet operations, including opening and closing procedures, equipment intake, tagging, storage, retrieval, and distribution.
Responsible for training new associates
Maintain an organized, clean, and efficient ski storage area, boot room, and guest equipment staging areas.
Coordinate equipment staging and retrieval based on guest requests, reservations, and anticipated mountain departure times.
Attend meetings involving managers / supervisors (daily Standup, resume/ BEO, festive, etc)
Resolve guest concerns professionally and promptly, escalating service recovery issues when appropriate.

Qualifications

Education/Formal Training

High School diploma or equivalent.

Experience

At least two years in the hotel industry.

Knowledge/Skills

Must have excellent customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have vision ability see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
Must be able to drive automatic and manual vehicles.
Must have a valid driver’s license.
Must have a driving record that meets the needs of our insurance carrier.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.

Benefits