Ski Valet Supervisor

Sage Hospitality; Breckenridge (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Hotel Alpenrock, part of Sage Hospitality Group, in Breckenridge, CO, seeks a hands-on Ski Valet team leader to guide daily workflow, coordinate service priorities, and coach staff for consistent, premium guest experiences during the winter season.

You will manage equipment tagging, storage, retrieval, and distribution, work closely with Front Office and other hotel teams, and uphold safety standards while delivering a mountain hospitality experience rooted in energy and care.

Qualifications

• High School diploma or equivalent.
• At least two years in the hotel industry.
• Must have excellent customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.

Responsibilities

• Acts as the main point of contact for guests during shift.
• Meet and greet all guests upon arrival with ski equipment or other winter gear.
• Assist guests in unloading their ski equipment from vehicles and safely storing it.
• Properly tag and track each guest's ski equipment, ensuring no damage during transport or storage.
• Help guests retrieve their ski equipment when requested, offering courteous service and timely responses.
• Assist in keeping ski equipment storage areas organized, clean, and free from hazards.
• Offer general information and recommendations regarding local skiing conditions, mountain trails, and resort activities.
• Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
• Ensure all guest ski equipment is handled with care and returned promptly.
• Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.

Skills

Customer service

English fluency

Hospitality experience

Team coordination

Education

High School diploma

Job description

Why us?

Hotel Alpenrock brings a fresh take on mountain hospitality to Breckenridge, Colorado. Inspired by the town's adventurous spirit and gold-rush roots, our four-star service mountain modern hotel delivers authentic local character, and easy access to world-class skiing, hiking, biking, and year-round outdoor adventure. Located at the base of Peak 9 and steps from historic downtown, Hotel Alpenrock is designed to help guests experience the very best of Breckenridge.

As part of Sage Hospitality Group, we believe hospitality is about enriching lives‑one experience at a time. Our team members create memorable stays for travelers from around the world while building genuine connections with our guests and our community. Through thoughtful service, collaboration, and creativity, we bring the spirit of Breckenridge to life for every guest who walks through our doors.

We're looking for curious, independent thinkers who bring energy, creativity, and have a passion for hospitality. At Hotel Alpenrock, you'll have the opportunity to grow your career, contribute ideas, and be part of building Breckenridge's newest luxury hotel. If you are here for the outdoors, value great teamwork, and want to create unforgettable experiences, meet us in the mountains.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe. This seasonal job is expected to run from mid-November to mid-April and exact dates will be based off of operational needs.

Job Overview

As a hands-on leader, you will guide the Ski Valet team's daily workflow, coordinate service priorities, and support training and coaching to ensure consistent service and efficient procedures. You will lead by example, maintain organized equipment storage and accurate tracking, uphold safety and service standards, and address guest concerns promptly and professionally. Working closely with the Front Office, Valet, and other hotel teams, you will foster clear communication and deliver an elevated mountain experience rooted in genuine hospitality, teamwork, and care for every detail.

Responsibilities

• Acts as the main point of contact for guests during shift
• Meet and greet all guests upon arrival with ski equipment or other winter gear.
• Assist guests in unloading their ski equipment from vehicles and safely storing it.
• Properly tag and track each guest's ski equipment, ensuring no damage during transport or storage.
• Help guests retrieve their ski equipment when requested, offering courteous service and timely responses.
• Assist in keeping ski equipment storage areas organized, clean, and free from hazards.
• Offer general information and recommendations regarding local skiing conditions, mountain trails, and resort activities.
• Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
• Ensure all guest ski equipment is handled with care and returned promptly.
• Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.
• Demonstrate self-confidence, energy, and enthusiasm when interacting with guests.
• Continuously pursue training and development opportunities, especially in areas related to ski valet service, guest satisfaction, and local ski knowledge.
• Take initiative to offer improvement ideas and recognize the good performance of others.
• Utilize empowerment to exceed guest expectations and resolve issues effectively.
• Collaborate with other team members to ensure a seamless and enjoyable guest experience.
• Lead daily pre-shift for ski valet team
• Manage schedule for ski valet associates
• Oversee all daily ski valet operations, including opening and closing procedures, equipment intake, tagging, storage, retrieval, and distribution.
• Responsible for training new associates
• Maintain an organized, clean, and efficient ski storage area, boot room, and guest equipment staging areas.
• Coordinate equipment staging and retrieval based on guest requests, reservations, and anticipated mountain departure times.
• Attend meetings involving managers / supervisors (daily Standup, resume/ BEO, festive, etc)
• Resolve guest concerns professionally and promptly, escalating service recovery issues when appropriate.

Qualifications

• Education/Formal Training
• High School diploma or equivalent.
• Experience
• At least two years in the hotel industry.
• Knowledge/Skills
• Must have excellent customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Physical Demands
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have visi