Ski Valet Dispatcher: Guest Experience Lead

Tahoe Mountain Club; Truckee (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Tahoe Mountain Club in Truckee, CA seeks a Ski Valet Dispatcher to coordinate ski equipment delivery and retrieval for members and guests. You will work with Ski Valet Attendants to ensure smooth operations and a welcoming atmosphere.

The role emphasizes professional communication, punctuality, and adherence to safety policies while supporting club services and reservations for guests throughout shifts.

Qualifications

• High School Diploma or Equivalent or 2 years related experience.
• Basic data entry and computer skills.
• Experience in a customer-facing role preferred.

Responsibilities

• Provide exceptional customer service to members and guests.
• Welcome and acknowledge members and guests professionally.
• Maintain a clean, professional appearance and uniform.
• Follow safety and security policies; report hazards to supervisor.
• Collaborate with Ski Valet Dispatchers to coordinate ski equipment.
• Set up and manage ski/snowboard racks and inventory
• Assist members with equipment tracking, retrieval, or storage.
• Provide information about Club facilities and activities.
• Process member reservations for ski valet and use computer software.
• Handle POS transactions according to procedures.

Skills

Customer service

Data entry

Teamwork

Communication

Education

High School Diploma or equivalent

2 years related experience

Tools

POS systems

Computer software

Job description

Tahoe Mountain Club in Truckee, CA seeks a Ski Valet Dispatcher to coordinate ski equipment delivery and retrieval for members and guests. You will work with Ski Valet Attendants to ensure smooth operations and a welcoming atmosphere.

The role emphasizes professional communication, punctuality, and adherence to safety policies while supporting club services and reservations for guests throughout shifts.