SKI VALET ATTENDANT

Tahoe Mountain Club; Truckee (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Tahoe Mountain Club in Truckee, CA seeks a Ski Valet Dispatcher to coordinate ski equipment delivery and retrieval for members and guests. You will work with Ski Valet Attendants to ensure smooth operations and a welcoming atmosphere.

The role emphasizes professional communication, punctuality, and adherence to safety policies while supporting club services and reservations for guests throughout shifts.

Qualifications

• High School Diploma or Equivalent or 2 years related experience.
• Basic data entry and computer skills.
• Experience in a customer-facing role preferred.

Responsibilities

• Provide exceptional customer service to members and guests.
• Welcome and acknowledge members and guests professionally.
• Maintain a clean, professional appearance and uniform.
• Follow safety and security policies; report hazards to supervisor.
• Collaborate with Ski Valet Dispatchers to coordinate ski equipment.
• Set up and manage ski/snowboard racks and inventory
• Assist members with equipment tracking, retrieval, or storage.
• Provide information about Club facilities and activities.
• Process member reservations for ski valet and use computer software.
• Handle POS transactions according to procedures.

Skills

Customer service

Data entry

Teamwork

Communication

Education

High School Diploma or equivalent

2 years related experience

Tools

POS systems

Computer software

Job description

Job Details:

Job Location: Alpine Club - Truckee, CA, Salary Range: $22.00 - $30.00Hourly, Job Category: Hospitality - Hotel,

Job Summary:

As a member of the Club Operations Team, the Ski Valet Dispatcher is responsible for providing Club members and guests with exceptional customer service by coordinating the delivery and retrieval of ski equipment with Ski Valet Attendants.

Job Tasks:

• Arrives on time, dressed and groomed properly, and maintains a clean and professional appearance and uniform throughout shift.
• Welcomes and acknowledges members and guests according to company standards. Speaks with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintains a warm, friendly and interactive service atmosphere. Supports all co-workers and treats them with dignity and respect. Supports the team to reach common goals.
• Follows all company and safety and security policies and procedures; reports any maintenance problems, safety hazards, accidents, or injuries to supervisor.
• Works closely with Ski Valet Dispatchers in a collaborative manner.
• Sets up skis/snowboard mobile racks based on reservations by loading and unloading equipment and moving racks to the appropriate location. Maintain stationary racks.
• Assists members and guests with their ski/snowboard equipment by properly tracking, retrieving or storing ski/snowboard equipment in transition areas in a timely manner.
• Provides information about available Club facilities and activities. Promotes a fun and relaxing atmosphere by expressing an upbeat and enthusiastic attitude.
• Properly makes member reservations for ski valet.
• Enter and locate work-related information using computer software. Reads and visually verifies information in a variety of formats.
• Properly handles Point of Sale transactions according to established procedures.
• Stocks retail items. Becomes knowledgeable about products and services. Assists with the inventory process as directed by manager/supervisor.
• Reports any complaints or problems directly to the dispatch desk.
• Maintains confidentiality of proprietary information; protects company assets.
• Maintains cleanliness of ski lobby and ski storage area.
• Performs facility opening and/or closing procedures.
• Supports all co-workers and treats them with dignity and respect. Supports the team to reach common goals.
• Is available to work required shifts (exceptions may be granted only by manager/supervisor).
• Participates in employee trainings and staff meetings as required.
• Assists with snow removal on patios, decks and building entrance.

Additional Responsibilities:

Because of the fluctuating demands of the Club’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks, not specifically addressed above.

Qualifications:

Education/Experience:

High School Diploma or Equivalent or 2 years experience in related environment. Basic data entry and computer skills. Working experience in a customer-facing role preferred.

Language/Communication:

Ability to read and speak English required in order to perform the duties of the job (e.g. the Crew Members may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the Crew Members may use are in English). Must be able to work as part of a team and maintain open communication with managers and fellow coworker. Must display professional demeanor and communicate in professional language at all times.

Equal Opportunity Employment Notice:

*Tahoe Mountain Club (Tahoe Club Company, LLC and Tahoe Club Employee Company, Inc.) maintains a policy of equal employment opportunity, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Harassment or discrimination of any kind will not be tolerated, and any employee found to have engaged in such conduct will be subject to disciplinary action, up to and including termination of employment.*