Ski/Snowboard Rental Technician

Beech Mountain Resort; Beech Mountain (NC); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Beech Mountain Resort in Beech Mountain, NC, is seeking Ski/Snowboard Rental Equipment Technicians to guide guests through the rental process and ensure equipment is properly adjusted to industry standards.

Applicants should provide excellent customer service and be dedicated to making the rental experience smooth and enjoyable. Full- and part-time positions with flexible hours are available, with weekend and peak-period coverage required.

Qualifications

• Experience in customer service is a plus.
• Must be able to work weekends, holidays, and during peak periods.
• Reliable transportation in winter conditions is required.

Responsibilities

• Provide excellent customer service and guide guests through the rental process.
• Help guests select and adjust rental equipment to industry standards.
• Handle payments and upsell rental upgrades at the cashier.
• Instruct guests on equipment use and ensure waivers are signed.
• Operate the rental software to check equipment in and out.
• Inspect equipment for damage and safety before and after use.
• Notify management of equipment needing repair or replacement.
• Attend required training and complete certifications for equipment.

Skills

Customer service

Cash handling

Snow sports interest

Weekend/holiday availability

Tools

POS system

Job description

Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts. Beech Mountain Resort is committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and compassionate individuals who are committed to providing an outdoor experience for all. Join us today and make work your adventure.

Our Ski/Snowboard Rental Equipment Technicians assist guests through the rental process and ensure that all equipment is adjusted and maintained to industry standards. The ideal candidate provides excellent customer service and is dedicated to making the rental experience smooth and enjoyable. Full and part-time positions with flexible hours are available.

Responsibilities

• Provide excellent customer service and knowledgeable information to guests
• Assist guests in selecting appropriate rental equipment and ensure it is properly adjusted
• Offer rental upgrades and handle payment transactions through the cashier
• Provide instruction on the use of rental equipment and ensure all waivers are signed
• Use the computerized rental solutions system to check equipment in and out
• Inspect rental equipment for damage and safety before and after use
• Notify the Rental Manager of equipment needing repair or replacement
• Attend required training and complete certifications from binding and helmet manufacturers
• Maintain a clean and organized rental area and equipment
• Monitor guest flow and expedite the rental process

Requirements or Qualifications

• Computer proficiency and ability to operate a cash register
• Customer service experience is a plus
• Love for snow sports or an interest in learning
• Ski or snowboard experience is not required
• Must be able to work weekends, holidays, and during peak periods
• Reliable transportation required with the ability to navigate snowy or winter conditions