Rental Technician - Part Time, Winter 26/27

Alterra; Weldon Township (MI); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Free Alterra season pass

Spouse season pass for under 25

50% off IKON partner tickets

Housing available for eligible roles

Paid time off

Group health insurance

401K with company match

Job summary

Crystal Mountain, part-time Rental Technician, prepares and fits ski/snowboard gear, ensures safety, and delivers an outstanding guest experience. You will inspect, adjust, and maintain rental equipment, obtain Rossignol Binding Certification, and guide guests through the rental process with precision.

Roles require teamwork, reliability, and the ability to work weekends and peak periods in a fast-paced mountain setting. Training and growth opportunities abound in this iconic Alterra property.

Qualifications

• Excellent customer service skills and professional attitude.
• Ability to obtain Rossignol Ski Binding Certification.
• Working knowledge of ski and snowboard equipment.
• Ability to lift up to 50 pounds and perform standing tasks.
• Willingness to work weekends, holidays, and peak times.
• Basic computer and rental software familiarity.

Responsibilities

• Fit guests with properly sized boots, bindings, and equipment.
• Inspect and adjust equipment to meet safety standards.
• Assist guests with equipment exchanges and troubleshooting.
• Maintain inventory and cleanliness of workstations.
• Educate guests on equipment care and return procedures.
• Collaborate with team to ensure efficient guest flow.

Skills

Customer service

Ski equipment knowledge

Rossignol binding certification

Teamwork

Physical stamina

Job description

Seasonal

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• • Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

PositionTitle: RentalTechnician, Part Time

Business Unit: Rentals

Position Reports to: Rental & Retail Sr.Manager, Rental Shop Supervisor

Positions Reporting to this Role: N/A

Location: Crystal Mountain

Wage Range : $20.00 -$21.50

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers.We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace_Empowerment_

We Honor_Authenticity_ We Cultivate_Collaboration_

We Prioritize_Purpose_

JOB SUMMARY

The Rental Technicianis responsible forpreparing, inspecting, adjusting, andmaintainingski and snowboard rental equipment to ensure every guest receives properly fitted, safe, and high-quality gear. This position plays a critical role in delivering an exceptional guest experience by combining technicalexpertisewith outstanding customer service.

Rental Techniciansare responsible foraccurately fitting equipment based on each guest’s height, weight, age, ability level, boot size, and skier type while following industry safety standards and manufacturer specifications. Technicians will obtain andmaintainRossignol Ski Binding Certification and demonstrateproficiencyin binding adjustment, equipment inspection, troubleshooting, and maintenance.

This position requires energetic, dependable, and team-oriented individuals who thrive in a fast-paced environment. Team members work collaboratively to meet daily service standards while providing knowledgeable equipment recommendations andassistingguests throughout the rental process. Rental Technicians are expected to become experts in ski and snowboard equipment, rental products, and current technologies to help guests select the equipment best suited to their needs.

Crystal Mountain values a positive work environment, teamwork, and a passion for snow sports. This role offers the opportunity to work alongside fellow skiers and riders while enjoying scheduled ride breaks throughout the day as business levels allow.

Job Requirements:

• Excellent customer service skills with a positive, friendly, and professional attitude.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Ability to obtain andmaintainRossignol Ski Binding Certification and accurately adjust ski bindingsin accordance withmanufacturer specifications.
• Working knowledge of ski and snowboard equipment or a willingness to learn quickly.
• Ability to accurately fit skis, snowboards, boots, helmets, poles, and other rental equipment based on guest measurements, ability level, and industry standards.
• Strong attention to detail and commitment to safety when setting up and inspecting equipment.
• Basic mechanical aptitude and troubleshooting skills for ski and snowboard equipment.
• Ability tolearnrental software, equipment tracking systems, and point-of-sale applications.
• Strong organizational and inventory management skills.
• Ability to communicate clearly and professionally with guests and coworkers.
• Ability to educate guests on the proper use, care, and return procedures for rental equipment.
• Ability to lift and carry up to 50 pounds and move rental equipment throughout the workday.
• Ability to stand, bend, kneel, and perform repetitive physical tasks for extended periods.
• Ability to work outdoors and indoors in varying winter weather conditions.
• Availability to work weekends, holidays, evenings, and peak business periods.
• Dependable with excellent attendance and a strong commitment to workplace safety.

ESSENTIAL DUTIES

• Fit guests with properly sized ski boots, snowboard boots, helmets, skis, snowboards, poles, and other rental equipment.
• Select, adjust, and inspect equipment according to guest height, weight, age, ability level, boot size, and skier/rider type while following Rossignol certification standards and company safety procedures.
• Perform binding adjustments, equipment inspections, and routine maintenance to ensure all rental equipment meets manufacturer and industry safety standards.
• Deliver properly fitted equipment efficiently while providing an exceptional guest experience.
• Assistguests with equipment exchanges, adjustments, and troubleshooting throughout the day.
• Explain the proper use, operation, and care of rental equipment, including skis, snowboards, boots, snowshoes, helmets, goggles, and outerwear.
• Clearly communicate rental procedures, equipmentreturnlocations, and end-of-day return expectations.
• Maintainaccurateinventory control and accountability for all rental equipment and assets.
• Inspect returned equipment for damage and report maintenance or repair needs.
• Assistwith tuning, cleaning, waxing, organizing, and preparing equipment for daily operations.
• Maintain clean, organized, and safe workstations, storage areas, and guest service spaces.
• Recommendappropriate equipmentupgrades, High Performance and Demo packages, and rental accessories based on guest needs and current conditions.
• Work collaboratively with Rental Cashiers, technicians, supervisors, and other resort departments to ensure efficient guest flow and minimize wait times.
• Follow all company policies, safety procedures, and risk management practices.
• Provide exceptional customer service by creating a welcoming, efficient, and safety-focused rental experience for every guest.
• Perform other duties as assigned.

**KNOWLEDGE,SKILLAND ABILITY REQUIREMENTS** __

• Binding certificationtest_. (in-house testing)_
• mechanical experience is desiredand the ability toretaininformation
• Computer program understanding

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This positionrequires usto work evenings,weekendsand holidays.
• Able to lift, carry, or otherwise move and position a minimum of40 pounds on an occasional basis.
• Manual dexterity tooperatea computer and other common office equipment on a constant basis.
• Shoveling snow and keeping the sundeck clear of snow and ice
• Some basic mechanical and cash handling experience is desired
• Ability to work for extended periods of time standing, bending, reaching, and speaking
• Positive attitude with strong guest services and communication skillsamust
• Abides by all Crystal Mountain employment guidelines

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonableaccommodationwill be made to enable qualified individuals with disabilities to perform the essential functions.__

An Equal Opportunity Employer __