Ski & Ride School Supervisor — Lead Instructors & Guest Experience

Mammoth Mountain

Mammoth Lakes (CA)

On-site

USD 37,000 - 52,000

Full time

35 hours ago

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Benefits offered by this job

Free skiing for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

401k with company match

Job summary

Mammoth Mountain is seeking a seasonal leader to manage the Ski & Ride school operations in Mammoth Lakes, CA. You will ensure superb guest service through organized instruction and staff coordination, while guiding instructors and support staff to deliver exceptional experiences.

The role requires PSIA/AASI Level 2 or higher certification and 3+ years in a snow sports school environment, with strong communication and emotional intelligence to inspire teams and guests alike.

Qualifications

PSIA/AASI Level 2 certified instructor preferred.
3+ years in snow sports school, ideally with supervisory experience.
Strong communication and emotional intelligence for guest and staff interactions.

Responsibilities

Manage day-to-day operations of the Ski & Ride school.
Provide exceptional guest service and ensure efficient instructor scheduling.
Resolve guest and employee issues as needed.
Coach, measure, and recognize employee performance, including seasonal reviews.
Ensure staff comply with Employee Manual and Instructor Resource Manual.
Mentor and train future Ski & Snowboard School leaders.

Skills

Leadership

Guest service

Communication

Emotional intelligence

Team mentoring

Education

PSIA/AASI Level 2 or higher

Job description

The role requires PSIA/AASI Level 2 or higher certification and 3+ years in a snow sports school environment, with strong communication and emotional intelligence to inspire teams and guests alike.

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