Ski & Ride School Ops Supervisor: Lead Pros & Guests

Arapahoe Basin; Dillon (CO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Free season pass to Arapahoe Basin and

Discounted friends & family tickets

Discounted Ikon Pass

Medical, dental, vision & life

401(k) plan with generous match

Ski Area discounts for Rentals, Retail

Discounted equipment rentals & pro-de0

Financial assistance and mental health

More perks via Caring for You section

Job summary

Arapahoe Basin seeks a Ski & Ride School Operations Supervisor to bridge business goals with on-snow excellence. You’ll work with the leadership team to cultivate authenticity and high performance, ensuring a day on the mountain is remarkable for guests and staff alike.

You will lead scheduling for 60+ staff, supervise 25+ pros, coach instructors, and support recruitment, training, and policy development while maintaining guest-centered service aligned with our vision.

Qualifications

• Minimum three years of snowsports instruction experience.
• Prior supervisory experience required.
• Proficiency with Microsoft Office and scheduling/inventory systems RTP/Flaik.
• Excellent communication and guest service skills.
• Able to work weekends and holidays.
• Background check successful completion.

Responsibilities

• Supervise 25+ pros and coordinate Kids Center prep and class distribution.
• Schedule a staff of 60+ to match expected business volumes.
• Enforce department policies and coach staff.
• Oversee daily Ski & Ride School operations and adjust plans to meet financial goals.
• Develop new business opportunities to improve guest experience.
• Lead a guest-centered culture aligned with company vision.
• Assist in recruitment, training, and policy development.
• Conduct instructor observations and provide feedback.
• Schedule private/group lessons and manage RTP/Flaik bookings.
• Follow sustainability guidelines and perform other duties.

Skills

Snowsports instruction

Supervisory experience

Microsoft Office

Scheduling software RTP/Flaik

Communication skills

Self-motivation

Weekend availability

Education

High school diploma or equivalent

PSIA-AASI Level 1 Certification

CS1 Certification

Job description

Arapahoe Basin seeks a Ski & Ride School Operations Supervisor to bridge business goals with on-snow excellence. You’ll work with the leadership team to cultivate authenticity and high performance, ensuring a day on the mountain is remarkable for guests and staff alike.

You will lead scheduling for 60+ staff, supervise 25+ pros, coach instructors, and support recruitment, training, and policy development while maintaining guest-centered service aligned with our vision.