Ski Resort Server — Elevate Guest Experience

Telluride Ski & Golf; South Egremont (MA); On-site; USD 17,000 - 30,000; Full time

Job summary

Telluride Ski & Golf is seeking an energetic food & beverage associate to serve guests in the ski area, both outdoors and inside the restaurant. You will assist guests with selections, take orders, and ensure accurate delivery of food and drinks through the POS system.

Responsibilities include promoting positive guest interactions, handling cash and card transactions, and coordinating with kitchen and bar to ensure order accuracy.

Qualifications

• Tip Certification required.
• Skilled in providing excellent customer service.
• Working knowledge of computers or POS software programs.
• Able to count cash and perform simple mathematical functions.
• Able to work well under fast paced and busy circumstances.
• Neat and professional appearance.
• Portray a positive company image.
• Cashier or server experience preferred but not required.
• High energy and stamina required.
• Able to identify and perform other tasks during non-busy times.

Responsibilities

• Promote a positive interaction and experience with dining guests.
• Assist guests in the selection and purchase of food & beverages.
• Know basic ingredients and how the food is prepared.
• Know all of the menu items including pricing and availability.
• Know all discounts, special pricing, or other daily promotions.
• Inform kitchen of any known food allergy concerns.
• Take food and beverage orders and process them in POS system.
• Check patron's IDs to ensure their age for consumption of alcohol.
• Communicate with kitchen and bar to assure accuracy of orders.
• Communicate with guests on delays or shortages.
• Deliver food and beverages to tables, both indoor and outdoor.
• Ensure guests have complete satisfaction in their dining experience.
• Handle customer complaints in a professional and diplomatic way.
• Verify that each guest has paid the correct price for their purchase.
• Process cash and credit card transactions accurately & efficiently.
• Present nightly deposit to Manager.
• Complete sales reports and accounting forms for back office.
• Collect dirty dishes, clear and reset tables as guests leave.
• Maintain counters, floor and food service area clean and sanitary.
• Serve at special resort events, large gatherings or weddings.
• Perform other tasks as assigned by manager.

Skills

Tip Certification

Customer service

POS software

Cash handling

Fast-paced

Tools

POS system

Job description

Telluride Ski & Golf is seeking an energetic food & beverage associate to serve guests in the ski area, both outdoors and inside the restaurant. You will assist guests with selections, take orders, and ensure accurate delivery of food and drinks through the POS system.

Responsibilities include promoting positive guest interactions, handling cash and card transactions, and coordinating with kitchen and bar to ensure order accuracy.