Ski & Rental Store Lead — Guest Experience

CoolWorks.com - Jobs in Great Places; Aspen (CO); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Paid Leave

Employee Ski Pass

Dependent Ski Passes

Job summary

Four Mountain Sports is seeking an Assistant Store Manager to support daily store operations, drive team performance, and ensure a consistent, high-quality guest experience across retail and rental locations. This hands-on leader will develop team members, execute priorities, and serve as Manager on Duty in the Store Manager's absence.

The budgeted salary range for this position is $60,000 - $72,000. Actual pay will be dependent on budget and experience; all salaried roles are eligible for bonus.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2-5 years of experience in retail, hospitality, rental, or guest service environments.
• Minimum 1-2 years of supervisory or leadership experience.
• Experience managing teams in fast-paced retail or rental environments preferred.
• Experience in ski or snowboard retail or rental operations strongly preferred.
• Minimum 1 year of experience with POS systems, cash handling, and operational reporting.

Responsibilities

• Lead daily store operations and drive team performance, including ensuring a seamless guest experience.
• Direct sales floor activities and adjust priorities to maximize guest experience and sales opportunities.
• Maintain exceptional guest service standards and promptly address escalated concerns.
• Drive retail and rental performance through effective selling, cross-selling, and KPI accountability.
• Coach and develop associates, supporting hiring, onboarding, and training.
• Oversee rental operations for equipment safety and alignment with retail functions.
• Ensure accurate POS operations and cash handling; resolve escalated issues.

Skills

Retail leadership

Guest service

Team development

Operational decision-making

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Cash handling

Job description

Four Mountain Sports is seeking an Assistant Store Manager to support daily store operations, drive team performance, and ensure a consistent, high-quality guest experience across retail and rental locations. This hands-on leader will develop team members, execute priorities, and serve as Manager on Duty in the Store Manager's absence.

The budgeted salary range for this position is $60,000 - $72,000. Actual pay will be dependent on budget and experience; all salaried roles are eligible for bonus.