Ski Patrol

Catamount Ski Resort LLC; Egremont (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Catamount Ski Resort LLC in Massachusetts is seeking a Ski Patrol professional to respond to emergencies, provide first aid, and protect guests during activities on the mountain.

The role includes supervising rescue operations, coordinating with EMS, maintaining patrol equipment, delivering training, and ensuring compliance with safety regulations. A successful candidate will have CPR and OEC certifications, strong customer service, and prior supervisory experience.

Qualifications

• Excellent customer service orientation and guest interaction skills.
• Must be a skilled rider capable of negotiating challenging terrain.
• CPR and OEC certifications are required or in place.
• Experience supervising staff and coordinating patrol activities.
• Strong digital literacy and ability to learn patrol software.

Responsibilities

• Create and maintain a safe environment for guests on the mountain.
• Oversee first aid response and evacuation procedures with EMS.
• Maintain patrol equipment and conduct regular inspections.
• Document patrol and lift incident reports accurately.
• Provide training and supervision to patrol staff.
• Ensure compliance with OSHA and safety regulations.
• Assist with special events and staffing logistics.

Skills

Excellent customer service

Skilled rider/terrain negotiation

Team leadership

Time management

Radio communications

Physical fitness

Safety compliance

Education

CPR Certification - Professional Rescuer

OEC Outdoor Emergency Care (National Ski Patrol)

Tools

Two-way radios

Job description

Respond to reported emergencies and provide emergency treatment.

Essential Duties and Responsibilities:

• Create a safe environment for guests doing activities at the resort.


• Promote a positive interaction and experience with all guests.


• Oversee first aid rescue response and evacuation of guests.


• Investigate and resolve guest complaints and follow through to completion.


• Establish and implement emergency response plans with EMS.


• Procure and maintain inventory of medical supplies needed for patrol.


• Inspect and verify all patrol equipment for readiness in emergency response.


• Implement schedules for maintenance and repair of rescue equipment.


• Complete tramway incident reports for lift related accidents and injuries.


• Oversee completion of patrol incident reports and required daily logs.


• Oversee lift and mountain evacuations when necessary.


• Participate in accident scene investigations and document reporting.


• Facilitate required training of patrol staff and maintain related training records.


• Oversee patrol staff ensuring they use personal protective equipment.


• Verify and document patroller's medical certificates and qualifications.


• Verify driver ability and approve patrollers to operate snowmobiles & ATVs.


• Maintain compliance with OSHA requirements for patrol staff.


• Promote cooperative effort, teamwork and good morale among staff.


• Handle staffing responsibilities: hiring, training, scheduling, and terminating.


• Manage employee attendance, sick days, tardiness, and time off requests.


• Manage volunteer patrollers and track days and hours worked.


• Assist with special events at the resort as needed.


• Perform other tasks as assigned by owner.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Skilled in providing excellent customer service.


• Must be a skilled rider, capable of negotiating aggressive terrain.


• Have a current Professional Rescuer CPR Certification.


• Have current OEC outdoor emergency care certification; National Ski Patrol.


• Must be computer savvy, quick to learn systems & program software.


• Able to prioritize job duties and manage time effectively.


• Prior supervisor or manager experience required.


• Communicate clearly using 2 way radios.

Core Competencies:

• Decision Making: Use sound judgment to make good decisions.


• Friendly Service: Treat people courteously and respond in a helpful manner.


• Teamwork: Interact with team members effectively put company goals first.

Physical Demands:

• This is a physically demanding position.


• Must be physically fit and able to lift up to 100 lbs.


• Must be able to hike, bend, climb, lift, reach, push and pull repetitively.


• Must be mentally attentive and focused at all times.


• Must be able to adapt to climate and work in extreme weather conditions.

Tagged as: REC